Executive Program Manager
IBM
Total years of experience :23 years, 9 Months
Exceptional record of delivering within time, budget and scope targets in over 20 commercial projects, ranging from BPO IT Transition to strategic acquisitions and full lifecycle software development.
Clients include: Air Canada, Apple, Applied Materials, Axa, BAA, BP, British Airways, Dun & Bradstreet, Honda, Kodak, Kraft, Manpower, Sara Lee
> Management of high-profile projects including the global rollout of British Airways check-in kiosks, IT deployment of the Apple CRM & support call center during launch of the iPhone (3G, 3GS, 4), BAA operations escalation point with authority to directly impact the operation of European Air Traffic.
> Leading large teams (50+ employees) to deliver innovative and technically complex projects of strategic importance across multiple IBM and client locations.
> Exceptional cultural awareness, communication and negotiation skills to remotely lead teams based in: Argentina, Australia, Brazil, Canada, China, Costa Rica, Egypt, France, Greece, Hungary, India, Ireland, Italy, Japan, Mexico, Netherlands, Philippines, Poland, Portugal, Spain, Sweden, Turkey, UK, USA.
> Portfolio management of 6 simultaneous projects, demonstrating effective time management and flexibility by working across multiple time zones.
> Frequently engaged to ‘turnaround’ troubled projects in recognition of problem solving expertise and endearing personality.
> Identified opportunities and developed supporting business case to generate 20% additional revenue through existing client engagements.
> Building several lasting relationships at client IT director level, resulting in outstanding client satisfaction scores and contract expansion.
> Successfully managed >$20M USD project budgets, exceeding profit targets and achieving cost savings.
> Led two enterprise-level strategic programmes which have realized $900K USD annual cost reduction and significantly reduced theft risk exposure for over 4, 500 mobile employees respectively.
M.B.A. with ‘Distinction’, 2008 - 2011 Dissertation on “Improving Global Virtual Teams” awarded 81%
B.Sc. with Honors in Computer Science with Management 1997 - 2000 Awarded 2:1 with Honors Dissertation on “Computer Learning” awarded 82% (top of class)