Kamel Lassoued, IT Support Manager

Kamel Lassoued

IT Support Manager

AMECAP

Lieu
Tunisie - Sfax
Éducation
Diplôme supérieur, science and information technology and telecommunications
Expérience
11 years, 4 Mois

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Expériences professionnelles

Total des années d'expérience :11 years, 4 Mois

IT Support Manager à AMECAP
  • Tunisie - Sfax
  • Je travaille ici depuis mars 2023

▪ Implement a virtual server platform.
▪ Administration and automation of servers and their services.
▪ Fortinet Equipment Administration.
▪ Administration active domain controller directory.
▪ Administration, Maintenance and monitoring of IT equipment networks.
▪ Improve network infrastructure.
▪ Supervise and negotiate the purchase of computer equipment and software.
▪ Training, advice and support for users.
▪ Assist with backup management.
▪ Manage individual accounts and access rights for internal users.
▪ Ensures that the IT system is functioning and secure.

IT Support Technician à CHAHIA (ALFA group)
  • Tunisie - Sfax
  • février 2019 à janvier 2023

▪ Manage the maintenance activities at the various slaughterhouses.
▪ Manage equipment and spare parts.
▪ Manage the budget of the service and plan the investments.
▪ Set priorities and develop maintenance schedule.
▪ Supervise response teams and lead maintenance and troubleshooting.

Assistant Manager and Technical Advisor à Ooredoo - Tunisia
  • Tunisie - Sfax
  • octobre 2015 à février 2019

▪ Ensure stock and cash management.
▪ Support and track customer complaints.
▪ Welcome, advise and sell our products and services.
▪ Monitor the compliance of commercial operations carried out in the shop(corrections, compensation, reallocations, etc.).
▪ Ensure regular reporting to management and take corrective action as necessary.
▪ Define business objectives, analyze the business and propose areas for improvement.

IT technician and helpdesk à SYPHAX AIRLINES
  • Tunisie - Sfax
  • mars 2014 à septembre 2015

▪ Management of a multisite infrastructure (Sfax, Djerba, Monastir, Paris).
▪ First-level supervision of different types of servers (hardware and software).
▪ Set policy for PC maintenance.
▪ Creation of IT documentation and drafting of procedures.
▪ Pointing system configuration and management.
▪ Maintenance of IT equipment.

IT Technician à AIB
  • Tunisie - Sfax
  • décembre 2012 à janvier 2014

▪ IT maintenance.
▪ Contact, delivery and travel to customers.
▪ Install computer equipment: Printers, Computers, Laptops.

Éducation

Diplôme supérieur, science and information technology and telecommunications
  • à Institut supérieur d'electronic et de communication de Sfax
  • juin 2011

Degree in science and information technology and telecommunications - Specialty: technology electronics and télécommunications

Specialties & Skills

Servers
Windows Support
IT Administration
Firewall Administration
Helpdesk
Computer hardware
Organization
Direction of communication
Autonomy
Microsoft Windows
Network Administration
Operating System
System Configuration
Office Software

Langues

Arabe
Langue Maternelle
Anglais
Expert
Français
Expert

Loisirs

  • voyages
  • sports