IT Hosting Services Manager
Schlumberger - Other Locations
Total des années d'expérience :33 years, 3 Mois
ITSM for Cloud and Hosting services
Responsible for the overall IT results of India, Bangladesh and Sri Lanka Schlumberger Asia business units.
- IT leverage Business Solutions
- Transformation
- Consolidation
- Integration
- M & A
- Realtime OPs
- IT Budgeting and PnL
- Recognised Mentor in the IT community
- Recognised twice Technical Expert
- InfoSec (Security)
- Compliance
- Strategic Vendor Management
Responsibilities include
- 2 Global HQ locations + 3 Research Centers
- 18 office Locations
- Recognized as Senior Level 2 in Information Engineering Domain of the organization.
- IT Projects Management
- SPOC for strategic Integration projects in mergers & Acquisitions
- SPOC for Strategy based Divestiture projects
- Budgets + forecasts
- IT Team of 10
- Contractor Management
- Setup new base / offices
- ITIL / SLA Based service Delivery for CM, IM, AM
- Management of Change / Capacity / Deployment
- KPI / KPO measured performance of ITSM
- Acquisition / integration/Merger
- Setup for operations for remote operations for Oil & Gas ops.
- Infrastructure management for EOL / Upgrades / Refresh
Responsible to Manage
- Preparation and control of IT spending through Spend Data Analysis
- Sourcing and Procurement planning
- Recognized as Senior Level 1 in Information Engineering Domain of the organization.
- Yearly Budgets + forecasts
- IT Team of 10
- Setup new base / offices
- ITIL / SLA Based service Delivery for CM, IM, AM
- IT Projects Management
- Acquisition / integration/Merger
- Setup for operations for remote operations for Oil & Gas ops.
- Remote Connectivity - VSAT / Inmarsat / 3G
- Infrastructure management for EOL / Upgrades
- Asset Estate ~3000
- User base of 3300 in 3 countries (KSA, BH, KWT)
- 23 Locations + Rigs
Infrastructure Support, LAN / WAN improvements, Dell Support standardization up to the Global levels, IT procurement for the all the locations including the field locations. SLA based support structure for IT services. Mail, DNS, W2K server Management. Global inventory maintenance. Project coordination for the sites in the country.
- Coordinate IT services for 4 countries (11 Land Sites + 9 remote sites, 950 users, 1200 Assets) with a team of 6
- Global Support Model
- Project Deployments
- Infrastructure Support for LAN & WAN
- LAN & WAN Security Implementation
- Server Management & Migration
- DNS Management
- User Awareness Campaigns
- Backup Solution
- Mail Server Management
- Process review and redesign
- VPN Connectivity in Yemen, leading a team of six,
- W2K Deployment (within record time)
- PKI and CRM Roll-Out
· Countrywide Network support
· Analyse, Implement & Support Banking Applications.
· Systems Updates and Patches
· 400+ users, 20+ servers, 3 Branches
· Oracle, SQL based Apps deployment
· In - House Hardware Maintenance
· AS 400 Connectivity
· ATM Support
· Disaster Recovery / Contingency Planning
· Initiated and realised IT Helpdesk Support Model
· Expanded the team to 4 in Support
Achievements: Online Signature verification System, 26 Banking applications implemented. Established Helpdesk / Ticketing Procedures
- Train the students on Microsoft subjects for MCSE
a. MS Windows (Server and Workstation)
b. MS SQL
c. MS Windows Client OSes
In Charge of
- IT related sourcing from Wholesale merchants
- Showroom sales
- HW Sales and support
- Software Support
- AMC Contracts - selling and maintaining
- Support Showroon sales
- Support the installed LAN infrastructure
- Support customer related HW and SW support requirements - installations, maintenance
Specialization in Emerging Markets with Merit
PMI Project Management
BCMS - A specialisation course in Business Continuity