Enterprise Sales and Marketing
emirates integrated telecom du
Total years of experience :14 years, 2 Months
Developed new business within the existing customer portfolio, specifically focusing on major key accounts.
Established productive, professional relationships with key personnel in assigned customer accounts.
Coordinated the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
Proactively led a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
Proactively assessed, clarified, and validated customer needs on an ongoing basis.
Completed strategic customer account plans that meet company standards.
Developed and implemented organic growth and new customer acquisition initiatives.
Conducted market/competitive analysis and worked with product and marketing managers to form shared views of the marketplace.
Developed and kept a track record of what is going on in the industry, suggested changes in plans to management.
Developing innovative methods of targeting and communicating with corporate customers.
Updating reports, emailing Account Managers, maintaining client records net.
Train new hiring to ensure du expected customer service standards
1. Support division Managers and employees through the grievance process, disciplinary process to ensure efficient and satisfactory resolution in the line with bank policies and procedure
2. I act as a resource for customers to get advice on their account after assessing their needs and accounts, so that they can make the right choices and make their money work for them.
3. I was responsible for assisting customers over the phone, internet or in person. Set up a meeting with them, discuss their financial needs and details and keep records, negotiate over financial products and keep customers well informed and advised at all times.
4.Keeping customers up to date with the latest products, services and financial laws.
i have a certificate awarded by the dean for organizing university functions. i appeared as internee in Pakistan international airline being customer support officer. i worked for travel agency for two month to have some experience of public dealing.