Customer Service Representative
Smart Technologies
Total years of experience :2 years, 5 Months
in outbound campaign of Voxcom Home Alarm Security (Canada).
Deal with customer complaints and resolve them in order to keep good relation with our customer.
Worked as a trainer for new batches.
Reporting to managers and discussing issues of the agents and suggesting new ways to make our services better.
Key Achievements:
Worked in inbound campaign of Pizza Pizza and Pizza 73 (Canada).
Did Oder Taking and Customer Services Representative.
Worked as a trainer for new batches.
Reporting to managers and discussing issues of the agents and suggesting new ways to make our services better.
Key Achievements:
Worked in outbound campaign regarding SEO of websites (USA- Canada)
Two times Agent of the Month by achieving my targets.
Worked as a trainer for new batches, conducting training sessions, assessing the phone calls of agents.
Helped agents to overcome their fears and motivate them to achieve their targets.
Reporting to managers and discussing issues and suggesting new ways to get more sales.
2009
2009
Physics, Chemistry, Computer, Mathematics, English, History and Urdu.