Senior Travel Consultant
Orient Travels and Tours Agency
Total des années d'expérience :28 years, 1 Mois
Making International Reservation. Issuing / Reissuing / Refund/ Void Tickets and VMPDs,
Making Holiday packages including Hotel bookings, Car Rentals outbound Tour etc.·
Assisting clients in documentation and filling Application form for visit to Canada, USA, Europe, Schengen and almost All countries of the World.· Communicate with touroperators/lenders for special fares/hotel rates. ·
Designing holiday packages for costumers.·
Dealing with different companies for business perspective.
Dealing with clients on call chats and emails. Assisting customers on reservation and ticketing issues. Resolving problems occurs with clients during making reservations. Reissuing, voiding, and refunding tickets. Making daily sales reports. Updating Refund sheets.
Coordinated travel itineraries, including flights, ground transportation and hotel accommodations. Reduced intake processes time by developing application tracking and filing systems.
Collaborated in timely processing of billing and accounts receivables.
Worked closely with others to ensure timely invoicing and accounts receivables.
Made travel arrangements for staff members.
Established and updated work schedules to account for changing staff levels and expected workloads.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Codified office structures and processes to promote teamwork and performance.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
• Handled basic office duties by answering and routing phone calls, responding to emails and maintaining employee, financial and students’ records.
• Recorded, compiled, and distributed minutes of meetings.
• Greeted arriving visitors, determined nature and purpose of visit, and directed individuals to appropriate destinations.
• Promoted team productivity by keeping supplies organized and well stocked.
• Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Worked with senior management to initiate new projects and assist in various processes.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president, and executive vice president.
• Allocated executive tasks and managed complex calendars and administrative functions.
• Managed high management's complex and frequently changing travel arrangements and coordinated pre-planning of trips.
• Planning and arranged familiarisation and educational inbound and outbound trips for students and teachers from tickets till accommodation and transport etc.
• Managed complex travel arrangements for by preparing itineraries and compiling travel folders.
Making International Reservation. Issuing / Reissuing / Refund/ Void Tickets and VMPDs, Making Holiday packages
including Hotel bookings, Car Rentals outbound Tour etc.· Assisting clients in documentation and filling Application
form for visit to Canada, USA, Europe, Schengen and almost All countries of the World.· Communicate with tour
operators/lenders for special fares/hotel rates. · Designing holiday packages for costumers.· Dealing with different
companies for business perspective.
Dealing in Cash, Maintaining Accounts Ledgers, Assisting Head Accountant.
Supervise the staff.Managing and assigning duties and roster for the staff.· Resolving the problems and technical
difficulties occurs during the work time. Making International Reservation. Issuing / Reissuing / Refund/ Void Tickets
and VMPDs, Making Holiday packages including Hotel bookings, Car Rentals outbound Tour etc.for VIP Customers.·
Communicate with tour operators/lenders for special fares/hotel rates. · Designing holiday packages for costumers.·
Dealing with different companies for business perspective.· Making fortnightly sales report & report directly to the
GM.· Trained new staff.
Managing and supervising, assigning duties and roster for the staff.· Resolving the problems and technical difficulties
occurs during the work time. Making International Reservation. Issuing / Reissuing / Refunds and MCOs, Making
Holiday packages including Hotel bookings, Car Rentals outbound Tour etc.for VIP Customers.· Communicate with
tour operators/lenders for special fares/hotel rates. · Designing holiday packages for costumers.· Dealing with
different companies for business perspective.· Making fortnightly sales report & report directly to the GM.· Trained
new staff.
Making International Reservation. Issuing / Reissuing / Refund Tickets and MCOs, Making Holiday packages including Hotel bookings, Car Rentals outbound and inbound Tour etc
Accounting, Sales & Business Studies