Technical Operations Manager
Injazat Data Systems
Total years of experience :26 years, 0 Months
• Administered efficient working of IT Operations team by working in a multi-vendor environment and achieved all objectives.
• Monitored all change management functions and ensured compliance to business requirements.
• Analyzed design feasibility of all IT infrastructure process and operations.
• Monitored all staff recruitment process and appraisals.
• Evaluated all plans and performed tests on disaster recovery process.
• Developed system to adapt to changing technologies.
• Translate customer’s technical needs assessments for complex implementations.
• Maintain quality control through establishing and maintaining technical operations standards.
• Manage relationship with vendor support services team.
• Reviewing and assisting in the technical aspects of SoW.
Duties:
• Supervisory responsibility for a cross-functional IT team throughout the completion of multiple projects.
• Assessing priorities, allocating timescales distributing work according to priority and level of expertise required, monitoring targets, timing and progress in order to meet deadlines.
• Maintaining performance when implementing Virtualization, Computing, Storage infrastructure designs for key clients.
• Utilisng knowledge of VMware, Microsoft Virtualization Technologies, Microsoft Applications, HP Blades and Dell Servers.
• Reviewing and implementing quality control procedures through regular spot checking and providing constructive feedback.
• Supporting colleagues with constructive feedback, and highlighting areas of improvement.
• Training colleagues on Veeam Backup and Replication, assessing performance, conducting appraisals and recognising individuals’ needs for further coaching and training.
• Facilitating regular meetings/workshops to maintain an understanding of each project, share best practice and lessons learnt.
Standout Achievements:
• Led various implementation projects for clients across the private and public sector that have included Abu Dhabi Food Control Authority (ADFCA), Abu Dhabi Systems and Information Committee (ADSIC), Abu Dhabi Sewerage Services Center (ADSSC) and Abu Dhabi Farmers Services Center (ADFSC).
• Played a key role in the implementation of a content filtering product Webwasher and CA eTrust Integrated Threat Management system for Dolphin Energy.
• Managed the Exchange 2000/2003 and ISA environment and supported Microsoft Server OS and Active Directory, both for 7 clients.
Duties:
• Monitoring and controlling project scope, schedule, resources and delivering overall project updates to stakeholders.
• Providing network operations incident management support for the network infrastructure and network services.
• Involved in the full project life cycle from defining business cases, project planning, relaying project updates, updating documents, executing monthly deliverables and resolving any issues.
• Ensuring that incident and service request details are aligned with internal procedures and SLAs.
• Administrating, maintaining and developing the monitoring systems ensuring end user environments are healthy.
Standout Achievements:
• Designed and implemented both network and Microsoft Servers infrastructure for ADCB across 50 locations and for 2500 users.
• Led the deployment of Microsoft Exchange 2000, Active Directory Services, ISA and MS SQL Servers.
• Carried out including 60 Offsite ATM machines.
• Implemented and managed Microsoft Operating Systems and Management Systems.
