Duty manager
first central Hotel & Suites
Total des années d'expérience :15 years, 3 Mois
Oversee the entire Front Office operation to maintain high standards.
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
Ensure Regular Guests and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty program.
Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
Set departmental objectives, work schedules, budgets, policies, and procedures.
Oversee the entire Front Office operation to maintain high standards.
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
Ensure Regular Guests and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty program.
Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
Set departmental objectives, work schedules, budgets, policies, and procedures.
Oversee the entire Front Office operation to maintain high standards.
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
Ensure Regular Guests and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty program.
Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
Set departmental objectives, work schedules, budgets, policies, and procedures.
High level of the guest services and handling guest complains