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Karan Sachdeva, System Engineer Specialist

Karan Sachdeva

System Engineer Specialist

FIS Global

Location
India
Education
Bachelor's degree, Computer Science
Experience
7 years, 9 Months

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Work Experience

Total years of experience :7 years, 9 Months

System Engineer Specialist at FIS Global
  • India
  • January 2012 to June 2016

 Managed Change and Release for the product as a Change/Release Manager.
 Created the process documents (Incident/Change/Problem/Request/Knowledge Management).
 Created the SOP’s and various flow diagrams for all ITIL modules.
 Created Escalation and Priority Matrix for the client
 Good knowledge in various process and procedures deployment methods.
 Distribution and installation of changes to IT system procedures designed and implemented successfully.
 Ensure that the changes are accurately implemented in the appropriate timeframe to meet business needs and documented requirements.
 Sending proper communication to the customer in case of outage and critical changes.
 Have worked within organizations to achieve/ passing the surveillance audit certification.
 Responsible for compiling the provided monthly raw data from various systems into the Raw Data File and updating subsequent graphs for historical trending purposes.
 Preparing Dashboard reports on monthly basis for various clients

Analyst at HCL Technologies
  • India
  • April 2010 to December 2011

 Inventory Management for all the Servers.
 Coordinate Incident Management activities.
 Preparation and Analysis of Operational Report, Process Trackers.
 Handling Escalations with Root cause analysis for any escalated issue.
 Co-ordinating in Incident Management and Change Management.
 Attending CAB (Change Advisory Board) meetings and Bridge Moderator.
 Strong levels of incident communications and ownership.
 Sending proper communication to the customer in case of outage and critical incidents.
 Proper follow up on all the incidents created and get them closed by the administrators.
 Vendor management for Access/Delivery/Break-fix/Kit Installation/Collection (SunGard Datacenter U.K.)

TSO at HCL Technologies (BPO)
  • India
  • December 2008 to December 2009

 Dedicated Circuit Designing, routing, switching and testing of T1 and ISDN circuits on mainframe tool FMS (Facility Management System).
 Provide installation of the circuit at the customer’s premises with in stipulated amount of time.
 Resolution of error on any particular line through communication with various service providers like Quest, AT&T and Verizon
 Responsible for the SLA - like provisioning circuits within SLA.

Analyst at Wipro BPO
  • India
  • July 2008 to November 2008

Troubleshooting on HP Printers

Education

Bachelor's degree, Computer Science
  • at IIMT Engg College
  • June 2008

Completed B.Tech in Computer Science in 2008

Specialties & Skills

IT Service Management
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ITIL
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Change Management
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Process Consultation
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Incident Management
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ITIL
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Languages

English
Expert
Hindi
Expert
Punjabi
Intermediate

Training and Certifications

Hadoop (Training)
Training Institute:
In house training in FIS
Date Attended:
May 2014
Duration:
27 hours
CCNA (Certificate)
Date Attended:
June 2009
ITIL V3 (Certificate)
Date Attended:
June 2011
ITIL Intermediate (Service Operation) (Certificate)
Date Attended:
October 2014

Hobbies

  • Playing outdoor sports like Cricket, Squash,Badminton, Cooking, Gardening and Swimming