Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Kareem Ali, Technical Support Specialist

Kareem Ali

Technical Support Specialist·Vodafone Egypt

Egypt

Bachelor's degree, Computer Science

Work experience

Total years of experience: 7 years, 5 months

Technical Support Specialist

January 2021 - Present

Vodafone Egypt

Cairo, Egypt

January 2021 - Present

• Provide bilingual (French/English) technical support to enterprise and retail clients.
• Diagnose and resolve hardware, software, and network issues via phone, email, and chat.
• Escalate complex incidents to higher-level support while maintaining SLA compliance.
• Document solutions in knowledge base to improve first-call resolution rates.
Company industry:
Telecommunications
Job role:
Information Technology

IT Helpdesk Agent

January 2019 - December 2020

Orange Business Services

Cairo, Egypt

January 2019 - December 2020

• Delivered Tier 1 and Tier 2 support for enterprise clients across EMEA.
• Handled ticketing system workflows, reducing average resolution time by 20%.
• Provided bilingual support for international teams, ensuring clear communication.
Company industry:
Telecommunications
Job role:
Information Technology

Education

Helwan University

January 2018

January 2018

Bachelor's degree, Computer Science

Egypt

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE DESK
Intermediate
CUSTOMER SERVICE DESK
Intermediate
INCIDENT MANAGEMENT
Intermediate
INCIDENT MANAGEMENT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INVESTIGATION
Intermediate
INVESTIGATION
Intermediate
ITIL CERTIFICATIONS
Intermediate
ITIL CERTIFICATIONS
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

English
Beginner
French
Beginner

Training and Certifications

Certifications
Microsoft Certified: Azure Fundamentals
CompTIA A+ / Network+
ITIL Foundation