Customer Service Representitive
Arab African International Bank
Total years of experience :7 years, 1 Months
• Provide first class services through effective response to customer requests and questions and by the promotion of bank products to meet customer needs.
• Checking the daily work of the department.
• Supervise employees to ensure proper handling of problems within required standards for customer service with an aim to increase customer database.
• Responsible for provide one-month delay report on monthly basis.
• Setting the Cross Selling Plan with Following up the returned results and Marketing for the new Deals.
• Maintain customer service skills consistently, meet walk in customers, answer their inquiries and provide accurate information regarding bank's policies and programs.
• Explain all data and information about bank's products and provide financial advice, handling customers' requests and ensure completion with other departments.
• Deal with customers' claims, handling them in a way that support bank's image.
• Receiving, handling and following up all ATM, personal loans and credit cards requests (issuing, renewal, increase and decrease credit limits replacement, conversion, installments payment and cancelling) ensure completion and delivery.
• Processing & implementing prepaid cards (debit cards) issuing requests, reloads and controlling delivery.
• Receiving buying and redemption CD's & Time deposits requests, and implementing requests on system.
• Receiving Buying and selling Mutual Funds "Shield", "Gozour" and "Juman" requests and following up implementation.
• Following up and handling customers' standing instructions (current, saving, credit cards and checks).
• Internal transfer, time deposit and certificate of deposits (buying and redemption requests), stopped checks, vouchers entry and debiting internal checks.
• Receiving checks for collection & sending to implementing department
• Receiving & performing client's check book requests & controlling Delivery
• Reviewing client's CBE's negative list & following up client's settlements & clients transferred to legal department
• Teller at Arab African International Bank at Mohandseen and
Haram branches (6/08: present)
Main Duties: • Process customer cash deposits and withdrawals, cheques, bills,
credit card payments, money orders, certified cheques and other
related banking transactions.
• Sending and payout money transfers using Western Union system.
• Exchange foreign currency.
• Balance daily transactions using computer programs and calculators.
• Sort and file deposit slips and cheques.
• Cross selling bank products and services.
• Answer enquiries and resolve problems or discrepancies concerning customers' accounts.
MIBA
• Anti Money Laundry (professional) 2011. • Preparing MIBA at École Supérieure Libre des Sciences
• Bachelor Degree Major Accounting 2007, • Faculty of commerce, • Cairo university. • Language school graduate. Courses and Training: • Advanced level 1 of General English programme, at the British