Social Media Moderator
Digital Cloud
Total des années d'expérience :10 years, 6 Mois
1.Monitor all industry and company information and news to anticipate potential issues.
2.Regularly feedback insights gained from community moderation into the Community team.
3.Produce reports on relevant moderation statistics, issues and outcomes.
4.Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media outposts, adapting methodology where appropriate
1-Improving and enhancing communication within the team.
2-Assuring the customer satisfaction, and delivering feedback regarding to the management. 3-Monitoring my team's members performance, KPI achievements and regular coaching.
4-Providing a relevant feedback on the team performance progress and how to be devolved. 5-Control floor disciple and utilize the resources, to help the employee to perform well. 6-Communicating with all departments regarding the stuff and operation issues. 7-Handling complains for both stuff and customers.
1-Conduct required account research to resolve Customer inquiries or complaints.
2-Identify problems and determine appropriate. actions to be taken to resolve customer inquiries or complaints.
3-Make telephone calls to (customers) to gather information that is missing or unclear on incoming applications or orders
1-Responsible for: applying all carriers procedures. 2-Handling of (VIP)customers and customers with special needs