Kareem Kamal

Industry: MSP & IT service.
Company Size: More than 200 employees
Website: http://www.Smart.sa
• REPORT TO CEO.
- Built the HR department from scratch.

Responsibilities:

Internal Customer Service:
• Solve complex employee relations issues and address grievances.
• Work closely with management and employees to improve work relationships, build morale and increase productivity and retention.
• Provide HR policy guidance.
• Create a culture of enhancing internal customer satisfaction within the organization through continuous improvement in delivering services to internal customers.
• Build and maintain relationships with business heads to discuss talent acquisition and development requirements and develop processes to address them.
• Contribute to the evaluation and development of HR strategy and performance in cooperation with the leadership team.
• Build Corporate Culture and ensure deployment to the Company through regular events.

HR Operation Management:
• Consult with line management and provide daily HR guidance
• Monitor and report on workforce and succession planning.
• Identify training needs for teams and individuals
• Support & provide input updates and maintain transparent HR policies and practices to ensure compliance with labor laws and build a positive work environment, promoting an organizational culture that supports the business strategy and company values.
• Define and implement HR initiatives that result in a friendly work environment and a culture of trust, entrepreneurial drive, customer orientation, knowledge sharing, and growth of all team members.
• Support and provide input into the design of a corporate compensation and benefits scheme for the organization which is competitive and attracts/ retains the best talent.
• Support and provide input into the design and implement reward and recognition programs for top performers.
• Provide final approvals for payroll and allowances.
• Define, develop and institutionalize, in collaboration with the leadership team, a corporate succession plan.
• Review and address any labor cases or complaints raised by staff against SMART and provide any official correspondences and information deemed necessary to assist the Legal Advisor in all stages of arbitration.
• Oversee the operation of the HR Information System (ZenHR) system to ensure its running properly and to resolve any issues and/or problems with the system.


Government Relations:
• Oversee all governmental relations activities to ensure that all transactions are conducted correctly, accurately, and legally.
• Solve any complex issues and/or problems related to government relations activities.

Website: https://www.lycheeegypt.com/
• MANAGE 2 HR GENERALISTS.
• REPORT TO CEO.
- Built the HR department from scratch.

Responsibilities:

Organization Development (OD):
• Responsible for drafting and updating the company’s Job Descriptions.
• Conduct surveys to determine the organization's areas of improvement and Employee satisfaction.
• Design each department’s organizational structure and charts in line with department heads.
• Organize and update organizational structure manual and headcount that includes allocation of approved responsibilities for different functions and processes.

Personnel:
• Supervise all HR daily operations to ensure compliance of Labor law and the organization`s policies.
• Complete all necessary documents from the employees to ensure conformity with the regulations and the governmental agencies.
• Ensure that all employees are committed to company policies & regulations.
• Supervising the completion of periodical governmental forms required by the Insurance-Labor Office.
• Timely preparation of contracts and renewal procedures for full and part-time contracts.
• Supervise monitoring Annual Balance Records-Monthly Permissions-Sick leaves as per labor law.
• Investigating and understanding causes for absences.
• Assisting managers with staff requirements.
• Support Managers in managing Time, Vacation, and Expenses Tracking systems.

Payroll:
• Review timesheet data and payroll information.
• Compute wages and deductions.
• Prepare company monthly payroll in calibration with the finance team.
• Preparing periodic payroll reports for review by management.

Recruitment:
• Handle Exit Interviews.
• Receiving recruitment request forms from department heads and uploading job posts for vacant positions on Company’s chosen websites.
• Filtering CVs.
• Conducting HR interviews.
• Shortlisting and selecting candidates.
• Scheduling technical interviews with Hiring Manager.
• Send job offers to the accepted candidates and elaborate on the required hiring credentials.
• Preparing contract pack and following up with new hires on receiving required documents.
• Handling the onboarding process of the new hire, including enrollment in Social Insurance, and coordinating with relevant departments to create a corporate email, and add to the attendance system.

Performance Management:
• Supervise a performance appraisal system that drives high performance.

HRIS:
• Compute wages, and deductions, and enter data into the HR system.
• Implement Headcount changes regularly (ex. Employee transfer, promotions, etc.)
• Report HR portal issues to the system admin and ensures taking corrective actions.

Budgeting and Reporting:
• Send the annual budgeting and planning templates to be filled and submitted by the heads of departments.
• Collecting the annual budgeting and planning sheets that include (Salaries increment, Travel expenses, New Hires costs, and Training costs) from the heads of departments and ensuring that these data are aligned with the company policy.
• Review all financial plans and budgets before I sent the final budget to the top management in order to get final approval.
• Upload the approved HR budget on the ERP system (Hyperion).
• Assist in Manpower planning strategy.

Training & Development (L&D ):
• Identify areas in employees' skills that require improvement.
• Organize training sessions specific to various roles in the company.
• Ensure that new staff members receive appropriate introductory training.
• Prepare all instructional materials.
• Plan annual refresher courses for all staff members ( Our Retail Stores & HQ & Factory Staff)
• Develop, organize, conduct, and evaluate training programs.
• Evaluate training effectiveness.
• Handle training dashboards, databases, trackers, and reports to monitor training programs’ progress effectively.

- Payroll :
• Review timesheet data and payroll information.
• Compute wages and deductions, and enter data into Oracle system.
• Process paperwork for new employees and enter employee information into the payroll system.
• Prepare company monthly payroll in calibration with the finance team.
- Personnel:
• Processing action forms including new hire, re-hire and change in position / Entering manually full-time new hire data on Oracle.
• Updating regularly employee details report.
• Notifying employees with remaining annual vacation days.
• Review all employees’ issues like complaints, feedback, HR letters, bank loan requests, inquiries, and salary related issues and make sure that requests are handled and responded on time.
• Keeping record of personnel files.
• Managing employees vacations from form submission to recording, maintaining vacation file and notifying employees with remaining vacation days.
• Handling resignation process of employees and ending their enrollment in social insurance.
• Review and manage employee after hiring benefits including social insurance (form 1, 2, 6).

- Recruitment:
• Receiving recruitment request form from department heads, uploading JD for vacant positions on Company’s chosen websites.
• Filtering CVs and conducting HR interviews.
• Scheduling technical interviews with Hiring Manager.
• Shortlisting and selecting candidate
• Sending job offer to candidate.
• Preparing contract pack and following up with new hire on receiving required documents.
• Handling on boarding process of new hire, including enrollment in social Insurance, and coordinating with relevant departments to create a corporate email, add to attendance system.