Luxor branch manager ( skymax holidays )
Skymax holidays
Total des années d'expérience :21 years, 4 Mois
2017-2021 Luxor branch manager skymax holidays
2010 - 2011 - English Speaking Tour Guide
I would take guest on Local Guided Tour explaining the history of the area we where visiting and answering any questions.
KEY SKILLS AND COMPETENCIES
• Well mannered, articulate and hardworking person who has invaluable experience of providing a professional and efficient service to customers. I'm able to ensure high levels of customer satisfaction and to exceed their expectation when it comes to customer care. Excellent client facing and configuration skills and a strong team player with an appreciation and understanding of the importance of customer care as a function within a business.
• It is my goal to always provide an excellent experience to the customer. Responsible for keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken to resolve each issue. Superior communication skills, the ability to multi-task, and an eye for details. I always provide as friendly, courteous, and helpful service as I possibly can.
• Having a clear voice and a excellent telephone manor.
• Excellent sales skills and ability to meet or exceed performance standards.
• Advanced proficiency levels in Microsoft Office applications including Access, Excel, Outlook Express. Notepad, Power Point, and Word.
2003 - 2011 Local Representative/Tour Operative in Hotel and on Nile cruise
• Organizing accommodation for guest.
• Collecting Guest from airport and transferring them to the Hotel/Boat.
• Dealing with customer enquiries and complaints.
• Welcome Meeting - welcoming guest to boat/hotel and providing them with information regarding company and holiday services
• Sales - selling tours and flights to guest
• Booking and organizing tours - this will be done in person or in the office by phone.
• Compiling weekly reports.
• Accounts
Thomas cook UK representative summer season 2008
Bluesky and Bright Sky Tourist company.
• Institute of Tourism and Hotels Tourism Guidance Department Ancient Egyptian art and history Egyptian history Islamic and Coptic Hotel management and hospitality Hieroglyphics - reading and writing
• Higher Education - South Valley University Egypt Bachelor of Commerce, Department of Accounting
• Luxor Secondary Military School - all of the below was studied in both Arabic and English Egyptian economy and global Business Administration ( Arabic and English Financial Accounting and Tax ( Arabic and English) Mathematic IT - Microsoft Word and Excel