Business Analyst
Itqan Systems
Total years of experience :9 years, 5 Months
- Work closely with clients to understand their business needs and requirements involves
conducting interviews,
- Eliciting Business Requirements
- Analyzing Business processes to identify areas for improvement.
- Defining the requirements for software solutions
- Translating business needs into technical requirements that can
be used by software developers.
- Conducting research about the solutions best practice
- Document the Business Requirement on BRD Document
- Document Business Requirement Backlog
- Managing Sprint Backlog
- Analyzing User Stories and upload it on Azure
- Collaborate with UI & UX team
- Support Developers during the sprint
- Deliver the solution to the client and gather the comments
- Identify opportunities that can improve efficiency of business processes
- Identify the relevant stakeholders
- Establish project goals and objectives
- Elicit requirements from stakeholders
- Ensuring solutions meet business needs and requirements.
- Performing requirements analysis.
- Document the requirements
- Confirm the requirements
- Prioritize the requirements
- Performing user acceptance testing.
- Monitoring deliverables
- Support live solutions
- Managing new change requests
Projects :
1- NPS (Net Promoter Score) :
Net Promoter Score is a powerful tool to measure client satisfaction with one multiple
questions about their journey, an indication of the growth potential of the company or
product.
2-Loyalty Program :
Customer loyalty programs reward customers who repeatedly interact with a brand. It’s
a customer retention strategy that encourages customers to continue buying from your
brand rather than competitors. The more a customer buys or engages with the brand, the
more rewards they earn.
3- Social Engagement :
Social Engagement solution is responsible for Speed Up Responses and Reduce Abandons,
Boost Customer Satisfaction, Make Self-Service Containment a Priority, Reduce Customer
Effort, Connect all Channels
4-PIM :
Product information management (PIM) is the process of managing and enriching
product information and related digital assets across different teams to provide an
engaging product experience and successfully sell the product across multiple sales and
marketing channels. A PIM solution is a master-data fueled, process-driven application for
collaborating on product content. It serves as a single, central platform to collect, manage,
govern and enrich product information and content and distribute it to marketing, sales,
and eCommerce channels.
- Ensuring solutions meet business needs and requirements.
- Document the requirements
- Confirm the requirements
- Prioritize the requirements
- Performing user acceptance testing.
- Support live projects
- Maintain up-to-date billing system
- Follow up on, collect and allocate payments
- Perform account reconciliations
- Review AR aging to ensure compliance
- Prepare bank deposits6- Communicate with customers via phone, email, mail or personal
- Prepared and recorded all accounting procedures for accounts receivables
- Maintain general ledger by transferring subsidiary accounts; prepared a trial balances;
reconciling entries.
- Prepared a bank reconciliation on monthly basis.
- Followed up the balance of Inventory and Inventory movements.
Graduated From Faculty Of Commerce Ain Shams University