Area Manager
cairo scan
مجموع سنوات الخبرة :12 years, 2 أشهر
Daily fellow up malfunction of medical devices
* Follow up doctors report
Follow up Branches target, daily, monthly,
yearly
* Follow up shortage items at branches
* Applied and follow up JCI terms and condition Setting sales target Driving
team performance .
* Maintaining and increasing standards of customer service
* Check P and L Reports
* Assist upper management in decisions for expansion or acquisition
and responsibilities:.
•Direct the daily operations of the customer service team.
•Ensure the necessary resources and tools are available for quality customer service delivery.
•Review customer complaints.
• track customer complaint resolution
•Handle complex and escalated customer service issues.
•Monitor accuracy of reporting and data base information.
•Analyze relevant data to determine customer service outputs.
• evaluate and performance manage staff
•mentor and develop customer service agents
• Responsible for the sales team evaluation.
and responsibilities:.
•Responsible for the store target and make sure the full adherence of the company
Policy.
•Submit request from warehouse about the needed products.
•Maintain stock level.
• Manage and control shrink
•Make weekly feedback about fast moves and slow moves items, review daily sales report.
•Responsible for the team attendance, appearance and attitude.
• Make monthly survey to be sent to the area manager
•Responsible for putting team schedule
• Responsible for the sales team evaluation.
Responsible for the team target and make sure the full adherence of the company policy.
Responsible for the team attendance, appearance and attitude.
Responsible for putting the team schedule.
Submit request from warehouse about the needed products.
Daily check list for the floor.
Review Daily Reports ( MTD & YTD )
Responsible for the home delivery requests made by the customers.
Submit monthly report to be sent to area manager.
To receive the needed products from the warehouse.
Make market survey monthly to be sent to the area manager and inventory control.
Responsible for the sales team evaluation and train the new hire.
Handle the customer complaints and suggestions
•General certificate of secondary education from