Kareem Hamza

Coordinating and following through on collecting payments, due collections plans, reducing past due, bad debt exposure, and other quantitative targets, by performing portfolio management activities for customer base.

Execution of system established collection plan

Analyze and monitor delinquent account balances, including effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or potential written-off

Contacting clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises; or claim payments from intermediary (when collections are executed by 3rd parties (limited to some collectors)

Reporting any disputed/ short paid invoices with reasons for disputes and collaborating with the internal department to expedite resolution/payment

Perform customer account reconciliation including support to Infosys cash application team for clearing customer payments and credit items

Preparing proposals ( which team leader or manager approves) for agency placement and write off to bad debt

Responsible for compliance of ICS checks

Support and develop accounts receivable lean process improvements, and Master data quality

Coordinating and following through on collecting payments, due collections plans, reducing past due, bad debt exposure, and other quantitative targets, by performing portfolio management activities for customer base of key accounts

money collection reports
credit audit review and reports
handling customer requests through company system channels

handling customer inquiries about Vodafone services over the phone