Off shore recruiter
Teleperformance
Total des années d'expérience :15 years, 4 Mois
-responsible for finding and hiring candidates for all the offshore accounts in the company according to the qualifications of each account
-doing some admin work related to the interviews process
-teaching different levels of English to clients of different nationalities
-Responsible for creating courses material and developing already existent ones.
-Researching for new courses and the latest updates in training field.
-Creating workbooks and knowledge tests for courses.
-Responsible for formatting and editing the training courses.
handling customer enquiries from the UK and Ireland about technical issues about their mobile phones dealing with different operating systems
handling Australian customers enquiries about their network issues and bills, acting as a floor support helping other agents with enquiries, helping in nesting and coaching new agents, responsible for team tasks (vacations, data entry, producing daily numbers for the team and outings)
-Off queue trainer helping new batches acquiring new skills and training them on things such porting and explaining bills
-Acting as a supervisor starting 06/2010 performing all supervisor tasks due to the shortage in workforce.
advertising for yellow pages and superpages.com ads in the USA and Canda