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Kareem ElSherbiny, Application Admin & Support Manager

Kareem ElSherbiny

Application Admin & Support Manager·Al Ahly bank of Kuwait ABK - Egypt

Egypt

Bachelor's degree, Computer Science

Work experience

Total years of experience: 14 years, 5 months

Application Admin & Support Manager

April 2026 - Present

Al Ahly bank of Kuwait ABK - Egypt

Cairo, Egypt

April 2026 - Present

Company industry:
Banking
Job role:
Information Technology

Service Delivery & Application Support Sections Head

June 2025 - Present

BasataTech

Cairo, Egypt

June 2025 - Present

Im responsible of :
Digital Wallet & e‑Payment Application
Prepaid & Debit Cards
Point‑of‑Sale (POS) & Self‑Service Terminals
Collection & Merchant Services
Basata Mobile App
Merchant & Enterprise Portals
Self‑Service Kiosks & Terminals
Manage Application Support team (4 engineers)
Manage Service Delivery team (5 engineers)
Company industry:
Financial Services
Job role:
Information Technology

Digital Channels and Middleware Section Head

January 2023 - April 2025

IDB - Industrial Development Bank of Egypt

Cairo, Egypt

January 2023 - April 2025

Company industry:
Banking
Job role:
Information Technology

IT Governance & Quality Section Head

March 2021 - December 2022

IDB - Industrial Development Bank of Egypt

Cairo, Egypt

March 2021 - December 2022

Company industry:
Banking
Job role:
Information Technology

Senior IT Operator

January 2019 - February 2021

ADIB - Abu Dhabi Islamic Bank - Egypt

Cairo, Egypt

January 2019 - February 2021

Company industry:
Islamic Banking
Job role:
Information Technology

Senior IT Service Desk engineer

December 2015 - December 2018

Abu Dhabi Islamic Bank - Egypt

Cairo, Egypt

December 2015 - December 2018

Company industry:
Banking
Job role:
Information Technology

Senior Technical Support

August 2008 - July 2012

3S Software

Cairo, Egypt

August 2008 - July 2012

After software house create a new software:
1- Test the application (Q.C)
2- Validate customer needs in the new version (Q.A)
3- Create User manuals and deployment guide (Documentation)
4- Translate applications (from-to) English if required (Translation)
5- Deploy and install the new version-customer side (Deployment)
6- Do training for the client (Training in Arabic and English)
7- Receive customer complains and troubleshooting (Support)
8- Be responsible for the SQL-Database if required (DBA)
I’m the Database administrator for the Egyptian National Traffic System in the Ministry Of Interior - Data Center.
Also I apply the migration process of the old traffic system data (Oracle) to our SQL database using VS.
Company industry:
IT Services
Job role:
Information Technology

Education

Culture and Science Academy-6th of October University

June 2008

June 2008

Bachelor's degree, Computer Science

Egypt

GPA (rating): Good

GPA (rating): Good

Computer Science and Information Technology Graduation project : Smart School - Role: DB developer

Skills

IT Operations
Expert
IT Operations
Expert
Applications Support
Expert
Applications Support
Expert
Service Delivery
Expert
Service Delivery
Expert
Integration
Expert
Integration
Expert
System Deployment
Expert
System Deployment
Expert
MS Office
Expert
MS Office
Expert
SQL 2005/2008
Expert
SQL 2005/2008
Expert
IIS 6/7
Expert
IIS 6/7
Expert
People Management
Expert
People Management
Expert
Service Delivery
Expert
Service Delivery
Expert
Applications Support
Expert
Applications Support
Expert
IT Operations
Expert
IT Operations
Expert
Integration
Expert
Integration
Expert
System Deployment
Expert
System Deployment
Expert

Languages

Arabic
Expert
English
Expert

Memberships

AL-Ahly sports club

Working member

April 1995

Training and Certifications

Training
SQL database
Horizon Training Center
May 2007

Hobbies

  • Karate practice, horse riding