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تم إلغاء حظر المستخدم بنجاح
كريم صالح, IT and ERP Manager

كريم صالح

IT and ERP Manager·Beirut Duty Free (PAC,Phoenicia AerRianta)

لبنان

بكالوريوس, MIS

الخبرة العملية

مجموع سنوات الخبرة: 24 سنوات, 9 أشهر

IT and ERP Manager

أبريل 2011 - حتى الآن

Beirut Duty Free (PAC,Phoenicia AerRianta)

بيروت، لبنان

أبريل 2011 - حتى الآن

• Manage the development and delivery of the Information Technology strategy and Services portfolio aligned with organization business strategy.
• Manage financial aspects of the IT department and report on allocation of budget.
• Manage company’s IT infrastructure, software developments and project management.
• Implement service delivery plans, while actively overseeing and evaluating service delivery effectiveness.
• Responsible for overall business analysis, system processes and solution design related to IT services.
• Understand IT challenges, identify service delivery issues and apply prompt action and solutions.
• Manage Enterprise Resource Planning (ERP) and Business Intelligence solutions full cycle implementations, upgrades, enhancements and users training.
• Information Technology Support and helpdesk management.
• Developing and implementing policies, and Standard Operating Procedures, Key Indicators Performance required for optimizing operations.
• Providing direction for a technical team members and identifying opportunities for team training and skills advancement required to deliver the strategy, delivery plan and objectives.
• Conduct regular reviews of delivery processes identifying opportunities for improvements that meet business requirements and enhance efficiency.
• Keep current with the latest technologies and coordinate with stakeholders and at all levels to determine and gain acceptance of IT solutions, priorities and decisions.
• Manage vendor relationships, negotiating contracts, and service level agreements.
• Evaluate performance against agreed SLA and Cost parameters.

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
الإدارة

Senior ERP Consultant - Project Leader

أبريل 2009 - مارس 2011

MindSet, ITG Group

بيروت، لبنان

أبريل 2009 - مارس 2011

• Lead customers’ full ERP implementation projects.
• Answering RFI, presales activities and product presentations.
• Prepare project estimates and proposed quotations (RFP) and POC.
• Manage and conduct Business analysis, Fit and GAP, process design and UAT in addition to SOPs.
• Lead and coordinate with the team to deliver projects and meet customer expectations.
• Analyzing business/technical requirements and objectives, perform fit/gap analysis, and provide client recommendations
• Driving quality, testing and delivery methodology processes to ensure successful transition and client satisfaction.
• Leading organizational changes and business process improvements with clients.
• Create & communicate project status reports to management & customers.
• Providing key decision support, monitoring issue and risks, and creating mitigation plans for clients.
• Communicating effectively with team members and clients.
• Answer Requests for Information (RFI), RFP & support in proposals.
• Determine appropriate SLA level with the business managers and ensures that agreed terms and performance are applied
• System configuration, data migration and security rules deployment.
• Guidance and support for new and junior colleagues.
• In-depth knowledge of MS Dynamics AX core functionality. (Trade & logistics, Inventory and warehouse management, CRM, Projects, Production and HR).

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

IT Group Supervisor-ERP Specialist & Support

يناير 2005 - مارس 2009

NAPCO Group (Part of INDEVCO group)

الشرقية، المملكة العربية السعودية

يناير 2005 - مارس 2009

• In charge of the Paper division IT department.
• Supervising Group IT Dept. Tasks and work-flow.
• Business analysis and recommendations regarding internal procedures.
• Evaluate both technical and functional suitability for departments & users.
• ERP Specialist & implementation support.
• ERP Administrator.
• Role in configuring the ERP to represent the required business needs.
• Participate in testing new software.
• Troubleshooting and resolve issues frequently.
• Train and support users within the Group.
• Manage and run data mapping and migration process between the legacy system and MS Dynamics AX.
• Building users permissions security matrix as per company’s regulations and ensure data confidentiality.
• Assist in reducing suppliers support costs by easing off daily issues and handling Users system training.
• Enhance system productivity by communicating users’ requirements to the implementer leading to a better reliable and efficient system.

مجال الشركة:
الإنتاج الصناعي
الدور الوظيفي:
تكنولوجيا المعلومات

System Administrator and Analysits

سبتمبر 2001 - ديسمبر 2004

National Paper Products Co.

الشرقية، المملكة العربية السعودية

سبتمبر 2001 - ديسمبر 2004

• Developing and Maintaining Company’s system.
• Data and reports analysis.
• Apply troubleshooting techniques to verify solutions.
• Recommendations regarding Software and Hardware updates.
• Administrating IBM - AS400 server.
• Respond to, evaluate, and prioritize incoming phone and email requests for technical assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Responsibilities in accounts, payroll and Inventory.

مجال الشركة:
الإنتاج الصناعي
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

.

يوليو 1999

يوليو 1999

بكالوريوس، MIS

لبنان

Congragulations from the Lebanese Army Chief Leader for presenting a programming project about the Lebanese Flag Service automation.
عرض المرفق

Shouf National College

يونيو 1995

يونيو 1995

الثانوية العامة أو ما يعادلها، Lebanese Bacc. II - Experimental Sciences

لبنان

Skills

Business Analysis
Expert
Business Analysis
Expert
ERP
Expert
ERP
Expert
MIS
Expert
MIS
Expert
IT Management
Expert
IT Management
Expert
IT Operations
Expert
IT Operations
Expert
Business Analysis
Expert
Business Analysis
Expert
MS Certified Business Solution Specialist
Expert
MS Certified Business Solution Specialist
Expert
Process Manufacturing
Intermediate
Process Manufacturing
Intermediate
MS Business Solution-Dynamics AX
Expert
MS Business Solution-Dynamics AX
Expert
MS CRM
Intermediate
MS CRM
Intermediate
MS SharePoint Server
Beginner
MS SharePoint Server
Beginner
LS Retail for NAV
Intermediate
LS Retail for NAV
Intermediate
MS Dynamics NAV
Intermediate
MS Dynamics NAV
Intermediate
ERP Implementation Management
Expert
ERP Implementation Management
Expert
TARGIT Business Intellegince Suite
Intermediate
TARGIT Business Intellegince Suite
Intermediate
ERP
Expert
ERP
Expert
IT Management
Expert
IT Management
Expert
IT Operations
Expert
IT Operations
Expert
MIS
Expert
MIS
Expert

اللغات

الانجليزية
متمرّس
العربية
متمرّس

التدريب و الشهادات

التدريب
TARGIT BI Suite - Fundamentals
TARGIT University
Sep 2013
MS Dynamics NAV 2009R2
Megatek
Mar 2013
Maintaining a SQL Server
IT Grammar
May 2013
MCAD
NEW Horizons CLC - Saudi Arabia
Feb 2004
MS Dynamics CRM
ITG
Jun 2009
MS Dynamics AX 2009 - HR
ITG
Feb 2010
MS Dynamics AX 2009 - T & L, Production, Product Builder
FANAR
Feb 2007
MS Dynamics AX - Introduction, Finance, Trade & Logistics
New Horizons CLC - Saudi Arabia
Oct 2004
MS Dynamics AX - Process Manufacturing
Microsoft Eygpt
Feb 2010