Full-Stack Software Developer
Flairstech/ Valsof
Total des années d'expérience :5 years, 7 Mois
• Developed, Documented, Tested and Deployed 30+ major features in a major rework of SARSGRID applications using Angular, .Net, and MSSQL such as customized appointment booking systems, and automated login.
• Developed, Documented, Tested and Deployed 80+ minor features varying from sorting, filtering and renaming.
• Over 200 major and minor bugfixes across the suite of applications including legacy versions.
• Attended meetings with clients directly to quicken the development cycle and act according to accurate information in a timely manner.
• Leading weekly connect sessions with 35+ students per session.
• Teaching Computer Fundamentals as part of the DECI Initiative in Udacitys Largest project yet.
• Achieved 93%+ Graduation Rate with 4.9 Star Rating over the entire Cohort.
• Provided technical support for over 100 Universities across USA and Other countries and closing over 200 Tickets for SARSGRID applications.
• Received a positive 100% rating from over 130 reviews.
• Created instructions and tutorials for newly hired agents.
• Assisted in increasing the client-base through going the extra mile by adding minor features.
• Worked on fixing bugs in both the Backend and Front-End using .Net, Angular, and MSSQL.
• Consistently meet Key Performance Indicators (KPIs) by efficiently handling a high volume of customer calls, averaging over 40 calls per day, with an average call duration of approximately 10 minutes, while maintaining a strong focus on achieving high Net Promoter Scores (NPS).
• Provide technical support via phone, email, or chat, resolving issues promptly.
• Educate customers on product usage and troubleshooting methods.
• Document interactions and escalate complex issues for resolution, contributing to knowledge base improvement.