Karen Kasseh

*Strategic Oversight:* Managed full P&L accountability and all unit operations for a high-traffic
international branch, ensuring compliance and profitability targets were met.
*Team Direction:* Led and mentored a team of 15+ staff, implementing performance metrics
that improved service quality and operational flow.
*Operational Efficiency:* Increased peak-hour revenue potential by *10%* through the
optimization and introduction of digital management systems.

*Client Relations:* Handled complex customer escalations and large-party coordination,
maintaining a *98% guest satisfaction* rate through effective conflict resolution.
*Cost Control:* Managed inventory, stock rotation, and detailed wastage reports, resulting in a
*5% reduction* in monthly operational costs.

Handled high-volume customer inquiries, orders, and support via multiple channels (phone,
email, in-person), ensuring accurate and timely service delivery.
Maintained data integrity by accurately updating customer profiles and transaction histories
within the CRM and POS systems.