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Karen Dimapilis, Frontliner

Karen Dimapilis

Frontliner·Magnolia Restaurants Management

United Arab Emirates

Bachelor's degree, Hotel and Restaurant Management

Work experience

Total years of experience: 14 years, 0 months

Frontliner

October 2013 - Present

Magnolia Restaurants Management

Dubai, United Arab Emirates

October 2013 - Present

Greet and serve the guest in accordance with our restaurant standards. Take pride in all facets of the service to include quality, appearance, and cleanliness of self and restaurant. Smile is to be a part of the uniform.

Responsibilities

· Set up the restaurant efficiently and accurately, including the tables
· Handle an assigned station, and leave the floor only after permission from a supervisor
· Take and serve guest orders promptly and according to Brand Standards, sequence of service,
· Be aware of any 86 items
Push items
· Check back after two bites of the main course
· Pre bus the table

Customer focused
Good communication skills
Good team-player

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Frontliner

October 2012 - March 2013

Sbarro Fresh Italian Cooking

Philippines

October 2012 - March 2013

Welcome the Guests
Take order
Serve orders
Cashiering

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Food Attendant

December 2011 - September 2012

Maxs Restaurant

Philippines

December 2011 - September 2012

assisting guest to their tables
presenting the menu
take order
serving food and drinks
assisting guest if they need anything else
settling the bill
busing tables
set up tables
inventory of bakeshop products during closing and opening

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

LYCEUM OF THE PHILIPPINES UNIVERSITY

April 2012

April 2012

Bachelor's degree, Hotel and Restaurant Management

Philippines

LYCEUM OF THE PHILIPPINES UNIVERSITY - INTRAMUROS, MANILA Bachelor of Science in Hotel and Restaurant Management, with specialization in Cruise Line Management April 2012

Skills

Microsoft Windows 98
Expert
Microsoft Windows 98
Expert
Opera
Expert
Opera
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft Office
Expert
Microsoft Office
Expert
EXCEL
Beginner
EXCEL
Beginner
MAC
Beginner
MAC
Beginner
MAC OS
Beginner
MAC OS
Beginner
MICROSOFT OFFICE
Beginner
MICROSOFT OFFICE
Beginner
MICROSOFT WINDOWS
Beginner
MICROSOFT WINDOWS
Beginner
MICROSOFT WORD
Beginner
MICROSOFT WORD
Beginner
MS OFFICE
Beginner
MS OFFICE
Beginner
OPERA
Beginner
OPERA
Beginner
TRAINING
Beginner
TRAINING
Beginner
WINDOWS 95
Beginner
WINDOWS 95
Beginner
Microsoft Windows 98
Expert
Microsoft Windows 98
Expert
Opera
Expert
Opera
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft Office
Expert
Microsoft Office
Expert

Languages

English

Intermediate

Training and Certifications

Certifications
BST, Crowd Management. ISM
Magsaysay Training Center
Apr 2011 - Apr 2011