Supervisor
Chatime
Total years of experience :7 years, 3 Months
Delivers excellent customer service, at all times.
➢Serve and present hot non-alcoholic beverages quickly and efficiently, meeting our standards
➢Make customers aware of offers on our great food and drink range
➢Maintain personal knowledge by completing in-house training and workbooks
➢Always adhere to all company policies and procedures and licensing laws
➢Involved and contribute at team meetings and a good team player
➢Carry out instructions given by the management team and willing to take on jobs to balance the
team workload
➢Be able to communicate well with people of all levels to create a great atmosphere
➢Remain calm, patient and polite, if receiving customer feedback
➢Excellent verbal and written skills, well-organised and detail-oriented and register and cash handling
experience.
➢Greets all customers with fast, friendly, personalised service and develops a rapport with our
customers by learning their names, favourite drinks and food items.
➢Verbally receives and calls back customer orders in a friendly manner.
➢Reports all customer complaints to manager on duty.
➢Responds proactively to prevent customer service situations.
Dewey Islet Hilltop, Capiñahan, Bais City, Neg. Or. Philippines
➢ Serves an ambassadress of the company by performing the job with wit and intelligence.
➢ Organise internal event areas, road shows and meeting rooms with often complex layouts.
➢ Answers incoming and outgoing calls and respond to inquiries of guests and visitors and must maintain confidentiality
within the workplace.
➢ Maintain security by becoming familiar with surroundings, guests and responsible enough for the signing in and out of
the guests in hotel.
➢ Serve as an information resource about the hotel for any inquiries and handles well with regards to guest's
complaints.
➢ Develop and maintain a close supportive working relationship with all the staff.
➢ Provide front desk coverage and schedules, attend all staff meetings, in - services and staff development programs as
required.
➢ Complete and maintain paperwork as it relates to front desk's responsibilities.
➢ Directing visitors to their destinations by helping them in setting the appointments and flight booking.
➢ Does filing, records keeping, keyboarding / data entry and performing a variety of other office tasks, such as faxing or
emailing.
➢ Ensure guests are directed to the area / person to meet with staff and the appropriate records are maintained.
customers to their tables.
➢ Take orders from patrons for food or beverages, explain how various menu items are prepared, describing ingredients
and cooking methods, describe and recommend wines to customers.
➢ Present menus to patrons and answer questions about menu items, making recommendations upon request.
➢ Write patrons' food orders on order slips, memorise orders, or enter orders into computers for transmittal to kitchen
staff.
➢ Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of
alcoholic beverages.
Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
➢ Perform food preparation duties such as preparing salads, appetisers, and cold dishes, portioning desserts, and
brewing coffee.
➢ Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
➢ Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
➢ Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
➢ Prepare checks that itemise and total meal costs and sales taxes and collect payments from customers.
➢ Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
➢ Clean tables and/or counters after patrons have finished dining.
➢ Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
➢ Stock service areas with supplies such as coffee, food, tableware, and linens.
➢ Fill salt, pepper, sugar, cream, condiment, and napkin containers.
courses: Travel Tourism and Hospitality Management
Caregiver - Lifeline International
Dumaguete,Negros Oriental Philippines BS Nutrition & Dietetics
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