Karen Rubiano Castilla

Guest Relations Executive with two years of experience providing excellent customer service, handling guest requests, and ensuring guest satisfaction. Skilled in Microsoft Office (Word, Excel, PowerPoint, and Outlook), attending meetings, and providing accurate information and reports to management. Strong communication, organizational, and problem solving skills, with a commitment to maintaining high service standards.

Lead and guide the customer service team to consistently deliver high
quality support and meet performance targets.
Provide ongoing coaching, training, and constructive feedback to
enhance team effectiveness.
Organize staff schedules and optimize workflows to ensure operational
efficiency.
Oversee daily activities and manage complex cases or escalated
customer concerns.
Collaborate closely with delivery and technical departments to resolve
service-related challenges efficiently.