IT Technician
Manpower
Total years of experience :2 years, 10 Months
▪ Diagnosed, identified problems and repaired Lenovo ThinkPad and Apple products by following procedural documents and OEM guide
▪ Worked in break/fix/repair/troubleshoot environment
▪ Helped with cost recovery for printers, cellphones, monitoring device and desktops and servers and logged findings in SAP
▪ Assessed, replaced and refurbished electronic equipment’s in accordance with com-pany policy, procedure and practices
▪ Performed pre-delivery Linux RedHat, Windows OS and Mac OS install re-install on new and refurbished Lenovo and Apple products
▪ Managed and maintained all work record in IBM SCORE inventory control applica-tion
▪ Supervised other repair technicians and new hires with daily tasks
▪ Logged calls and accessed knowledge from ServiceNow ticketing software
▪ Assisted user with Installing, configuring and troubleshooting of software and hardware on cell phones, desktops, and tablets
▪ Enrolled users in MDM on corporate and BYOD devices
▪ Helped with setup and troubleshooting of multiple factor authentication RSA Hard and Soft tokens for remote access to company resources
▪ First and last line of support for Mac OS users
▪ Maintained passwords and data information security on desktops
▪ Monitored systems performance using a performance monitoring tool
▪ Made recommendations for repair and upgrade of hardware or software
▪ Processed requests for access to and mapping of network shares
▪ Password reset for controlled user accounts, VOIP Phones pin change, SQL account reset, and user profile reload/refresh
▪ Followed escalation process to mitigate an issue affecting multiple remote locations
▪ Took IMAC requests for cell phones, workstations and office equipment’s