Corporate Supply Chain Director
Magrabi Hospitals & Centers
Total years of experience :15 years, 9 Months
*Maintaining the purchasing policy and ensuring that all purchases adhere to it.
* Staff recruitment, training and management.
* Budgeting, costing after reviewing the management information available.
* Overseeing any large procurement that may happen.
* Develop an active process for measuring supply inventory and determining purchasing needs based on quarterly and annual numbers
* Create supply chain management strategies that increase efficiency and speed
* Provide operational support and guidance to ensure maximum productivity
* Train and mentor SCM employees
* Collaborate with other departments to identify vulnerabilities and close operational gaps
* Focus on Service, Cash & Cost management and business growth in all interactions and directives
* Prepare and submit monthly reports to COO
* Optimize warehouse functions
* Handle communications and negotiations with external suppliers
* Performance & appraisal assessment for SCM employees.
* Document physical supply chain processes, such as workflows, cycle times, position responsibilities, or system flows.
* Design or implement supply chains that support environmental policies
* Manage activities related to strategic or tactical purchasing, material requirements planning, inventory control, warehousing, or receiving
* Develop procedures for coordination of supply chain management with other functional areas, such as sales, marketing, finance, Medical, or quality assurance.
* Evaluate and select information or other technology solutions to improve tracking and reporting of materials or products distribution, storage, or inventory
* Develop and maintain a suite of KPIs to measure and challenge quality, cost and delivery performance and act on the results were required.
* Manage the development of supply chain and continuous improvement projects
* Manage inventory risk and ensure that contingency plans are in place whilst assessing
*Maintaining the purchasing policy and ensuring that all purchases adhere to it.
* Staff recruitment, training and management.
* Budgeting, costing after reviewing the management information available.
* Overseeing any large procurement that may happen.
* Develop an active process for measuring supply inventory and determining purchasing needs based on quarterly and annual numbers
* Create supply chain management strategies that increase efficiency and speed
* Provide operational support and guidance to ensure maximum productivity
* Train and mentor SCM employees
* Collaborate with other departments to identify vulnerabilities and close operational gaps
* Focus on Service, Cash & Cost management and business growth in all interactions and directives
* Prepare and submit monthly reports to COO
* Optimize warehouse functions
* Handle communications and negotiations with external suppliers
* Performance & appraisal assessment for SCM employees.
* Document physical supply chain processes, such as workflows, cycle times, position responsibilities, or system flows.
* Design or implement supply chains that support environmental policies
* Manage activities related to strategic or tactical purchasing, material requirements planning, inventory control, warehousing, or receiving
* Develop procedures for coordination of supply chain management with other functional areas, such as sales, marketing, finance, Medical, or quality assurance.
* Evaluate and select information or other technology solutions to improve tracking and reporting of materials or products distribution, storage, or inventory
* Develop and maintain a suite of KPIs to measure and challenge quality, cost and delivery performance and act on the results were required.
* Manage the development of supply chain and continuous improvement projects
* Manage inventory risk and ensure that contingency plans are in place whilst assessing
- Work closely with Suppliers, Manufacturing and Distribution organizations to ensure execution of the daily production plan in line with Supply Chain measures.
- Maintain excellent customer service and inventory management results and provide management on a daily/monthly basis actual and projected supply, demand, production, and inventory updates.
- Perform short and long term schedule planning and capacity planning.
- Responsible for measuring and driving continual supply network improvement by applying operating strategy to parameter management and gathering.
- Perform planning responsibly as defined within specific work system's work and communicate requirements for process/technology improvements.
- Manage day-to-day activities of process including leading resolution of conflicts and adjustment of plan.
- Ensure process adherence and use of best practices by executing the documented standard work processes and staying in touch with the business on a daily basis.
- Work closely with Suppliers, Manufacturing and Distribution organizations to ensure execution of the daily production plan in line with Supply Chain measures.
- Maintain excellent customer service and inventory management results and provide management on a daily/monthly basis actual and projected supply, demand, production, and inventory updates.
- Perform short and long term schedule planning and capacity planning.
- Responsible for measuring and driving continual supply network improvement by applying operating strategy to parameter management and gathering.
- Perform planning responsibly as defined within specific work system's work and communicate requirements for process/technology improvements.
- Manage day-to-day activities of process including leading resolution of conflicts and adjustment of plan.
- Ensure process adherence and use of best practices by executing the documented standard work processes and staying in touch with the business on a daily basis.
•Reporting the chronic cases by classifying them in resumed report to take the necessary actions
•Manage Retention, Refund, maintaining customer relation and risk to churn cases with other department
•Handle Maintaining Customer Relation Technical Support team inquires
•Handle hard complaints
•Contact with quality team to achieve system approach.
•Lead subordinate units’ performance to meet the unit vision
•Coach subordinate and train the newcomers
•Investigate an urgent case
•Participating in developing a world-class customer service
•Maintain the highest level of satisfaction and pro-activity
• Handling Customer complaints and follow up on problem solving actions.
• Delivering Premium service for VIP customers.
• Retaining customers after cancellation request and compensate them for the issue.
• Do root cause analysis of customer’s problems to eliminate.
• Handling Customer inquiries.
• Troubleshooting ADSL technical problem through the phone.
• Achieving call center service level targets
• Providing high quality of service level.
• Handling Home & Enterprise Customer inquiries.
• Troubleshooting ADSL technical problem through the phone.
• Achieving call center service level targets
• Providing high quality of service level.