عبد الكريم الارناؤوطى الارناؤوطى, Customer Service Supervisor

عبد الكريم الارناؤوطى الارناؤوطى

Customer Service Supervisor

British Airways

البلد
ليبيا - طرابلس
التعليم
بكالوريوس, Faculty of Business Administration
الخبرات
9 years, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :9 years, 10 أشهر

Customer Service Supervisor في British Airways
  • ليبيا - طرابلس
  • يناير 2005 إلى أكتوبر 2014

Experience, Libya Accountabilities: To meet annual organizational goals and targets through effective team and resource management. Ensure operations conform to company standards i.e.: Check-in, Loading, Immigration, Baggage Security, A / C TRC Ensure that the GHA and the BA team delivers BA standards at all times in one of the most difficult airports across the. Responsibilities: Attend daily staff briefings, compile staff feedback, and check progress against plans. Make optimal use of resources to ensure we have a safe and punctual turnaround Shift allocation and assist in monthly roster when necessary Ensure GHA understand and adhere to company safety policy Attend bi-annual safety, security audits Assist ADM in producing, update Local Emergency Plan and Procedures Manual Liaise and coordinate in updating Business Continuity Plan Cover as relief staff for Algiers, Algeria Prepare PCV's, MCO's, Ticket Sales, ATSRs, Comp cards Excess baggage revenue Follow up and monitor MHB Punctuality, Safety, and Security Assist ADM in visa coordination, letters, and correspondence Manual amendments (GOM, CSM etc).

الخلفية التعليمية

بكالوريوس, Faculty of Business Administration
  • في Eastern Mediterranean University
  • أغسطس 1999

Accounting and Managerial Accounting, Marketing, International Marketing, Organizational Behavior and Organizational Theory, Corporate Finance, Business Policy and Management Information System).

Specialties & Skills

Accounting
Team Supervision
Project Management
Customer Service
Proficient in the Microsoft suite of products.

اللغات

الانجليزية
متمرّس
التركية
متمرّس
العربية
متمرّس

التدريب و الشهادات

Mandatory Ground Operation Courses (تدريب)
معهد التدريب:
British Airways Courses
تاريخ الدورة:
January 2005

الهوايات

  • Overall all
    I am hard working motivated individual ho work welling a team oriented environment. I am a quick learner and keen to learn new things. I tend to come up with my own initiatives to ease work and to facilitate work process and trying to overcome obstacles that hinder work continuity. I have obtained Bachelor Degree in Business Administration from Eastern Mediterranean University North Cyprus.