Digital Transformation
Private
Total years of experience :24 years, 5 Months
Customer-Centric Visionary: Stellar in managing portfolio of global clients’ accounts, assisting them on emerging Technologies, IT Transformation Journey, proposing customized and cost-effective IT-based solutions, for high customer satisfaction and repeat business. Directed revenue growth through pre-sales support, proposals, consultative selling, RFPs, RFQs, negotiations to successful deal closures.
Significant Highlights:
• Driving a culture of change focussing on Enterprise-Wide Digital Transformations that start and end with the customer. Providing full digital transformation constancy & support to family/privately driven clients, fast-growing start-ups and scale-ups
• Advising clients on the best Cloud solutions that suits their specific needs and help implement renewed business processes with these technologies across front-office, back-office, marketing and financial reporting
• Building PoCs, defining Business Case, Technology Benefits, Roadmap and ROI. Interfacing with key decision-makers or understanding their requirements, business drivers and accordingly positioning IT product & solutions to meet their need
• Making recommendations for future system upgrades, adoption & deployment of Relevant Technologies for smooth 24x7x365 business operations
Devised IT roadmap and executed local projects to comply with group projects and standards. Selected and
implemented suitable technology to streamline all internal operations and help optimize their benefits using
Automation and BI.
Significant Highlights:
• Front-led Digital Transformation Initiative to transform Emaar Misr, towards a Data Driven Company.
Reduced EMAAR Hospitality Cost by $1M
• Designed and customized technology systems and platforms to improve customer experience & delight
• Monitored technological infrastructure (networks and computer systems) in the organization to ensure
optimal performance
Developed the IT roadmap and coordinated local projects to comply with group’s standards. Oversaw
technological infrastructure (networks and computer systems) to ensure optimal performance. Managed
financial aspects, values, and risks of Technology Projects and suggested corrective actions
INITIAL EXPERIENCE • Feb 2002 - Jun 2005: TechnoSoft Co. Egypt - Senior Software Developer, • Jan 2001 - Feb 2002: Egyptian Business Machines \[EBM\], Egypt - Web Developer • Jan 2000 - Dec 2000: ITWorx Inc., Egypt - Quality Assurance ACADEMIC CREDENTIALS • Pursuing MBA in Business Analytics, Abertay University (Scotland, UK) • Bachelor Degree in Management Sciences from Sadat Academy for Management Sciences (Egypt) in 2002, Specialized in Computer & Information Systems / Overall Grade: Good Certifications/ Courses/ Trainings: • Project Management Professional (PMP)® • Emerging Leaders Program • Project Excellence and Knowledge (PEAK) • Information Technology Infrastructure Library (ITIL®) • Certified SAFe® 5 Agilist (SA) • Professional Scrum Master™ I (PSM I) • Professional Scrum Master™ II (PSM II) • Microsoft MCSE / Microsoft MCSD • Change Management • Cisco CCNA / Cisco CIPT • Contract Management • Effective Negotiation Skills/ 7 Habits • Sales & Marketing Awareness • Frontline Managers of Human Capital: Understanding the Key Issues • Play Fair - Developing Competition Law Reflexes • Agile Foundations • Critical Thinking/ Strategic Thinking • Delivering an Authentic Elevator Pitch • Customer Service Foundations • Developing Credibility as a Leader • Confronting Bias: Thriving Across Our Differences • Digital Marketing Foundations • Diversity, Inclusion, and Belonging
Significant Highlights:
• Championed Digital Transformation Roadmap of AXA Egypt Legacy Systems, towards a Data Driven Company, resulting in 15% cost reduction.
• Successfully reduced AXA Egypt IT CAPEX by %35 and IT OPEX by %30, thus contributing to cost savings for the company
• Selected and implemented suitable technology- Automation and BI to streamline all internal operations and help optimize their strategic benefit
Determined feasibility of new, strategic computing technologies to solve broad business problems and realize new opportunities. Coordinated with TOTAL Group IT Team to identify technology gaps and roll-out global digital transformation roadmap. Directed the integration of IT Operations, Computer Hardware, Operating Systems, Communications, Software Applications and Data Processing.
Significant Highlights:
• Transformed TOTAL Egypt to a Data Driven Company resulting in %10 cost reduction and %1 revenue increase. Reduced IT CAPEX by % 16
• Efficiently managed both Branches of TOTAL Group in Egypt, TOTAL EGYPT E&P and TOTAL EGYPT M&S. Developed the IT Roadmap and coordinated local projects to comply with group’s standards
• Functioned as an In-charge of Digital Transformation (Digital Re-Invention) Projects for both affiliates
• Oversaw normalization of IT Projects & Standards Post TOTAL Egypt acquisition of Shell and Chevron Business in Egypt
• Conducted growth analysis and capacity planning, developed capital and operating budget proposals
• Promoted IT as a Business Enabler to meet company goals. Played additional role as a IT Security Manager, drove IT Security Culture and ensured compliance with TOTAL Group Security Guidelines
Key Projects Executed:
• Rolled-out the implementation of Upgrade TOTAL Egypt SAP Business Application to meet TOTAL Group Standards
• Roll-Out of Centralized ATG Solution (Automatic Tank Gage) to all TOTAL Service Stations Network to ensure timely online wet stock management
• Participated in TOTAL Egypt Cost-Cutting Project by optimizing IT spending by EGP 2mm+
• Deployed Centralized Secure Printing & Secure Scanning Solution to all TOTAL Egypt Offices
• Re-design and upgrade of TOTAL Egypt LAN, WLAN and WAN Architecture to insure data security and enhance user connectivity experience
• Led Digital Transformation Projects by deploying 3 Mobile Business Applications aiming to increase productivity and business agility
Worked with SLB Clients to define long-term organizational strategic goals. Built key customer relationships with focus on management of customer expectations.
Significant Highlights:
• Played a key role in improving Schlumberger Information Solutions market position and achieve financial growth in multiple territories like Egypt, Sudan, Republic of South Sudan, Jordan and Lebanon. Managed P&L for all Listed Accounts and identified all potential business opportunities
• Reduced Schlumberger SIS DSO by %10. Credited as First Mile Representative of Schlumberger SIS in new Market of South Sudan resulting in %2 revenue increase. Planned approaches and pitches. Worked with team to develop proposals that meet client’s needs, objectives and exit criteria
• Developed & nurtured close relationship with client decision-makers and SLB Practice Leaders/Principals
• Participated in pricing the solution/service and oversaw the project management approach (financial/ delivery). Led objections by emphasizing agreements & working through differences for conclusion.
Managed operations of IT Enterprise including business requirements, project planning and allocation of resources. Developed and reviewed budgets for IT Dept. Divisions and ensured that they comply with stated guidelines and objectives.
Significant Highlights:
• Seconded by Tri-Ocean Energy to set-up IT Department for the Head Office & Oil Fields of Dar Petroleum Operating Company in Republic of South Sudan, a JV amongst PETRONAS, China National Petroleum Corporation (CNPC), Sinopec China Petrochemical Corporation and Tri-Ocean Energy
• Instrumental in reducing DAR Petroleum IT CAPEX by $7M & IT OPEX by 25%
• Developed and implemented IT policies and procedures, for architecture, security, disaster recovery, standards, purchasing, and service provision
• Ensured that Development Projects meet business requirements and goals, fulfil end-user requirements, identify and resolve systems issues
Spearheaded strategic technological planning by prioritizing technology initiatives in the organization. Managed all phases of project development lifecycle (conceptualization, development and implementation) in line with organizational vision.
Significant Highlights:
• Front-led & engineered the set-up of IT Department for Head Office and Green Plant of UniCem Ltd. (United Cement Co. of Nigeria) a JV amongst LAFARGE, HOLCIM and Flour Mills of Nigeria.
• Achieved 99.9% network availability by upgrading current IP Infrastructure of Head Quarters & Old Plant from flat network to state-of-the-art Campus Network, based on Cisco Technologies
• Reduced Lafarge IT CAPEX by $3M
• Nominated by UniCem Staff to represent their interests as a Sr. Staff Representative in Whistle Blow Ethics Committee in liaison with KPMG-Nigeria
Key Projects Executed:
• Rolled-out the implementation & adoption of world-class business standards, procedures, controls & systems embedded in Lafarge Cement Division ERP Systems (Oracle- JD Edwards Enterprise One)
• Design and implementation of WAN (Wide Area Network) to facilitate data & voice transmission between the two plants
• Development of VHF Network (120 km in diameter) based on Motorola Technologies to enable voice communication for security, safety and distribution between the two plants
• Implementation of Microsoft Client & Server Environment such as MS Exchange 2007, MS SharePoint Portal Server, MS ISA 2006 Enterprise, MS DPM, MS MOM, MS Windows 2008, MS SQL 2005)
Formulated and deployed long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies. Analysed reports, and made recommendations for the improvement of the IT Infrastructure and IT Systems
Significant Highlights:
• Drove all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision
• Developed and maintained an appropriate IT Organizational Structure that supports business needs
• Key Projects to Credit:
o ERP Project- Implementation of Microsoft Dynamics AX (Axapta) V.4 ERP modules to integrate overall functions of the business within a single framework.
o Application Infrastructure Project - Implementation of several Microsoft Client & Server Applications such as MS. Exchange 2007, MS SharePoint Portal Server, MS ISA 2006, MS SQL 2005 etc.
o Data Infrastructure Project- Building a Gigabit Data & Voice Infrastructure based on Nexans Alcatel Passive Components CAT6 and Cisco Systems Active components (Routing & Switching) for 3 Production Plants, 18 Warehouses and 29 retail outlets.
o Voice Infrastructure Project- Implementation of voice communication solution based on the Latest VOIP technology provided by Cisco Systems.
o Power Infrastructure Project- Implementation of complete power grid based and integration of APC UPS technology to secure IT Investment as well as maintain a maximum runtime for the environment.
Bachelor Degree in Management Sciences from Sadat Academy for Management Sciences (Egypt) in 2002, Specialized in Computer & Information Systems / Overall Grade: Good