كريم صفوت محمد احمد غنيم

March 2010 - Aug 2013
Unitel co.
 Project : Contact center of Telecom Egypt (140 Directory ) .
 Location : "Cairo, Alex" sites
 Position : Technical support & System Engineer .
 Description: Installing and troubleshooting servers and clients networks and PCs.
Responsible for Monitoring & Maintaining system and overcome problems of telephone system PABX (Ericsson's MD110 business communication system & advanced Aastra's MX-ONE Telephone system).

Aug 2013 - Feb 2015
Hiconnect co.
 Project : Contact center of Medical Insurance .
 Position : Technical support & System Engineer .
 Description :
 Responsible for resolving agent’s technical issues and answer their inquiries.
Configure and install various network devices and services, maintaining and
troubleshooting Communication Data Center and (Ericsson Telephone system ).