Operations Manager | Starexcellence Food Company Restaurants ) |
شركه نجم الامتياز الغذائيه (هات برجر-شاورمارايزر -ترند جوس)
مجموع سنوات الخبرة :13 years, 6 أشهر
Strategic Planning and Execution: Developed and executed strategic plans to optimize operations across multiple restaurant brands, including Shawarmarizer, Hat Burger, and Trend Juice, ensuring alignment with company objectives.
• Team Leadership and Management: Directed and managed a diverse team of staff members, including kitchen staff, servers, and administrative personnel, to ensure smooth operations and exceptional customer service delivery.
• Financial Management: Oversaw budgeting, financial forecasting, and cost control measures to maximize profitability while maintaining high-quality standards.
• Supply Chain and Inventory Management: Managed inventory levels and supply chain logistics to ensure timely availability of ingredients and materials, minimizing disruptions to daily operations.
• Quality Assurance and Compliance: Implemented and enforced quality assurance standards and regulatory compliance measures to uphold food safety, sanitation, and health regulations.
• Customer Experience Enhancement: Implemented initiatives to enhance the overall customer experience, including optimizing service processes, implementing feedback mechanisms, and resolving customer concerns promptly and effectively.
• Performance Analysis and Improvement: Utilized data-driven insights and performance metrics to analyze operational effectiveness and identify areas for improvement, implementing targeted strategies to enhance efficiency and productivity.
• Vendor Relations and Contract Negotiation: Managed vendor relationships, negotiated contracts, and evaluated supplier performance to ensure the delivery of high-quality products and services at competitive prices.
• Training and Development: Developed and implemented training programs to enhance employee skills and knowledge, fostering a culture of continuous learning and professional development.
• Cross-functional Collaboration: Collaborated with cross-functional teams, including marketing, human resources, and finance, to achieve business objectives and drive operational excellence.
Strategic Planning and Implementation: Developed and executed strategic plans to optimize operations for Mahboob Shawarma and Juice Time restaurants, aligning with business goals and market trends.
• Team Leadership and Supervision: Directed and supervised restaurant staff, including kitchen teams, servers, and administrative personnel, fostering a positive work environment and ensuring efficient workflow.
• Financial Management and Budgeting: Managed budgets, financial forecasting, and cost control measures to maximize profitability while maintaining quality standards and operational efficiency.
• Supply Chain and Inventory Control: Oversaw inventory management and supply chain logistics to ensure timely procurement of ingredients and supplies, minimizing stockouts and reducing operational costs.
• Quality Assurance and Compliance: Implemented and enforced quality assurance protocols, hygiene standards, and regulatory compliance measures to ensure food safety and maintain health regulations.
• Customer Service Enhancement: Implemented strategies to enhance the customer experience, including staff training programs, service improvement initiatives, and prompt resolution of customer issues.
• Performance Analysis and Improvement: Utilized performance metrics and data analysis to assess operational effectiveness, identify areas for improvement, and implement targeted strategies for enhanced efficiency.
• Vendor Management and Negotiation: Managed vendor relationships, negotiated contracts, and evaluated supplier performance to ensure the delivery of high-quality products and services at competitive prices.
• Training and Development Initiatives: Developed and implemented training programs to enhance employee skills and knowledge, fostering a culture of continuous learning and professional development within the organization.
• Cross-Functional Collaboration: Collaborated with various departments, including marketing, human resources, and finance, to achieve business objectives and drive operational excellence through effective communication and teamwork.
Strategic Planning and Execution: Developed and executed strategic plans to oversee operations and drive growth for Shawarma Al Dayaa restaurants, ensuring alignment with company objectives and market trends.
• Team Leadership and Supervision: Led and supervised a team of restaurant managers and staff across multiple locations, providing guidance, training, and support to ensure consistent operational excellence and customer satisfaction.
• Financial Management and Analysis: Managed budgeting, financial forecasting, and cost control measures to optimize profitability while maintaining high-quality standards and operational efficiency.
• Performance Monitoring and Improvement: Implemented performance metrics and KPIs to assess restaurant performance, identify areas for improvement, and develop action plans to enhance operational efficiency and sales growth.
• Customer Experience Enhancement: Implemented initiatives to enhance the overall customer experience, including service standards, product quality, and cleanliness, while ensuring compliance with health and safety regulations.
• Vendor Relations and Supply Chain Management: Established and maintained relationships with suppliers and vendors, negotiated contracts, and managed inventory levels to ensure timely procurement of ingredients and supplies while minimizing costs.
• Quality Assurance and Compliance: Enforced quality assurance protocols, hygiene standards, and regulatory compliance measures to uphold food safety and sanitation standards, ensuring adherence to local health regulations.
• Market Analysis and Competition Monitoring: Conducted market analysis and competitor research to identify market trends, consumer preferences, and competitive strategies, informing decision-making and strategic planning.
• Training and Development Initiatives: Developed and implemented training programs for restaurant managers and staff to enhance skills, product knowledge, and customer service, fostering a culture of continuous learning and improvement.
• Cross-Functional Collaboration: Collaborated with various departments, including marketing, human resources, and operations, to implement promotional campaigns, recruitment strategies, and operational initiatives to achieve business objectives.
Strategic Management: Spearheaded strategic planning and execution for multiple restaurant branches, ensuring alignment with organizational objectives and market demands.
• Operational Oversight: Directed day-to-day operations, including staff management, inventory control, and customer service initiatives, to optimize efficiency and profitability.
• Team Leadership: Provided leadership and guidance to branch teams, fostering a culture of accountability, teamwork, and excellence in service delivery.
• Financial Management: Managed budget allocation, expense control, and revenue enhancement strategies to achieve financial targets and drive business growth.
• Customer Satisfaction: Implemented customer-centric policies and service standards, resulting in high levels of customer satisfaction and loyalty.
• Quality Assurance: Ensured adherence to quality control measures, hygiene standards, and regulatory compliance to uphold brand reputation and food safety.
• Sales and Marketing: Collaborated with marketing teams to develop and implement promotional campaigns, driving foot traffic and increasing sales revenue.
• Vendor Relations: Established and maintained strong relationships with suppliers and vendors to secure favorable terms and ensure timely delivery of supplies.
• Training and Development: Conducted training programs for staff members to enhance product knowledge, customer service skills, and operational efficiency.
• Performance Analysis: Utilized performance metrics and data analysis to assess branch performance, identify areas for improvement, and implement corrective actions.
• Expansion and Growth: Contributed to the expansion strategy by identifying potential locations for new branches and overseeing their setup and launch.