Sales Manager
Eve Conceirge s.a.l
Total des années d'expérience :7 years, 10 Mois
• Responsible for planning, recruiting, organizing and controlling direction of sales representatives
Identify and qualify potential leads of sales team
Establish meetings and follow prospects to purchase products by providing unique benefits
Provide after-sales customer follow up, to ensure client satisfaction
Helping in enhancing structure and efficiency by introducing new processes, guidelines, and procedures.
Highlights:
• Successfully achieved volume and revenue targets of the dealership through focused and well planned sales efforts.
• Maintained excellent customer interactions throughout the entire sales process from initial sales process to final delivery of vehicle, and exceeded clients’ expectations.
• Held detailed discussions with customers and understood their requirements perfectly, made product recommendations that were immediately accepted by customers.
• Built long term relations with customers through customized services; made successful second sale to several existing customers, and leveraged existing network of customers to acquire new customers.
• Created and maintained a detailed price document that compared prices of various vehicle models and brand; this proved to be a useful ready reference in providing accurate information to customers.
Key Responsibilities:
• Implemented and executed the annual sales plan and budget as per forecasts for achieving vehicle sales targets of various brands that included BMW, Mini Cooper, Rolls Royce, Renault and Dacia.
• Attended to customers who visited the showroom, explained features and advantages of various vehicular models on display, understood their expectations and suggested vehicles that suited their needs.
• Handled product inquiries over phone and email, sent product brochures and set up appointments for in-person meeting with potential customers, and maintained a robust sales pipeline.
• Responsible for planning and executing promotional campaigns and in-store advertisements, informed existing customers of new vehicle models to be launched in the market to book sales in advance.
• Managed a team of junior sales executives, motivated them to meet assigned sales targets; organized product training programs for junior executives to enhance their skills.
• Obtained customer feedback regarding their buying experience, noted points of concern and ensured these were taken care of, and maintained excellent business relations.
• Coordinated between the customer and the service department to ensure on-time and efficient servicing of customers’ vehicles.
• Monitored monthly sales and generated sales reports to be submitted to management; analyzed segment-wise sales and identified areas that needed more efforts to push sales.
• Generated new leads consistently through professional networking, targeted sales, promotional efforts, cold-calls and direct mail.
Highlights:
• Consistently met business objectives of revenue and profitability growth, by deploying effective strategies and plans, and establishing and sustaining high customer service standards.
• Boosted sales volume by 50% within the first year of completing operations and ensured consistent business growth in subsequent years.
• Planned, organized and conducted prestigious events and gatherings in collaboration with sponsors and business partners, gained good publicity for the club and restaurant.
• Maintained excellent media relations; the night-club garnered positive reviews and was featured in various local, regional and national magazines.
• Enhanced business by encouraging local business to hold their gathering and events at the nightclub; steadily grew this customer base.
Key Responsibilities:
• Oversaw operations of the club and restaurant, supervised various functions and ensured that operations were profitable; developed capital budgets and forecasts in conjunction with the Financial Controller.
• Collaborated with partners to develop and implement strategies that grew business; established contingency plans to minimize effect of changing business environment.
• Created and executed advertising and promotional campaigns to publicize the club and gain more customers.
• Hired and trained staff as per operational requirements, filled up vacant positions with competent personnel quickly so that operations were not adversely affected.
• Designed and established the HR policy and procedures, ensured employment regulations as decreed by the government were duly complied with.
• Responsible for maintaining safety and security, deploying security assets (personnel, CCTV, smoke and fire alarms, water sprinklers).
• Developed and maintained solid business relations with customers, positioned the club as popular destinations for locals as well as tourists.
• Reviewed the financial performance of the club by evaluating financial statements and account books, assessed cash flows and verified that the cash position of the business was sound.
• Oversaw bank reconciliation by coordinating with the accountant and ensured all statutory reporting was done within time; managed employee payroll.
• Promptly responded to customer complaints and resolved these amicably; made changes to processes and procedures to reduce complaints and improve service efficiency.
• Identified opportunities for cost reduction and reduced expenditure; inculcated a culture of high employee productivity and cost awareness.
Highlights:
•Commended numerous times by the Manager for exhibiting outstanding product knowledge, attaining sales excellence and successfully handling difficult sales.
•Exceeded sales targets by 25% by developing and maintain long-lasting customer relations and concentrated marketing efforts.
•Played a key role in the company growing its market share in the region by implementing strategic sales initiatives.
•Increased brand loyalty among customers by maintaining a positive and trustworthy brand image; worked with the GM on successful branding initiatives.
Key Responsibilities:
•Supported the General Manager in implementing sales strategies to maximize sales revenues and boost sales volume; identified business development opportunities and capitalized on these.
•Managed sales of well-known brands like BMW, Mini, Alfa Romeo, Renault; observed market trend and kept the management informed of new developments.
•Maintained excellent customer services standards when dealing with customers, answered all their questions in detail and provided all information to customers to help them reach a buying decisions.
•Maintained current knowledge of all vehicle models available at the dealership (prices, features, technical specifications) and provided authentic information to clients.
•Participated in new product launches, coordinated various promotional activities and garnered huge publicity for launch events.
•Organized test drives of vehicles for customers, accompanied them and explained nuances of the vehicle’s on-road performance.
•Attended various product and customer service trainings to improve skills; attended automotive industry seminars and conferences, and read auto-journals and magazines to learn about new developments in the industry.
•Ensured that the customers were aware of warranty and service terms, clarified their doubts and questions, and helped process warranty claims if needed.
•Processed all paper-work related to the sale of vehicle, assisted customers in selecting a suitable option available to them for vehicle financing if needed.
•Participated in negotiations with customers if the need arose, gave discounts on the list price after getting management approval while ensuring company margins were protected.