Operations Manager
Blue Beach Tower The Walk JBR
Total years of experience :9 years, 10 Months
Managing Luxury Hotel Apartments' Operations. Handling property licensing matters, ensuring compliance with governmental regulations and safety standards. In charge of supply management & contracting, purchasing, inventory, and cost controls. Analyzing financial performance, P&L statements; Managing budgets and capital expenditure planning. Controlling cost, labor productivity, optimizing staff performance and resource allocation. Overseeing a project on enhancing the buildings' structure
• Led Hotel's Grand Opening.
• Contributed to F&B Outlet opening - concept & project management from the feasibility study to opening.
• Reduced the labor cost expenditure 35 % via balancing the number of in-house employees & out-source non core function staff.
• Increased Associate Engagement Survey metrics year on year 47%
• Incorporated SOPs and policies for the operations of Rooms Division, Engineering and Security.
• Streamed-line processes and improved communication efficiency via integrating a new software programme.
• Incorporated recognition & incentive programme for in-house and outsourced staff.
• Developed and implemented structured training programmes and performance evaluation.
• Deputized theGeneral Manager and manage the Hotel in his absence.
Led the hotel operations and department teams. Executed brand development business initiatives. Developed, incorporated and ensured consistent implementation of standard operating procedures (SOPs). Directed front office operation functions of the luxury holiday homes. Managed guest experience and satisfaction scores. Generated revenue Ensured consistent enhancement of operations & SOPs. Handled budgets and cost control. Worked with the executive management on achieving overall hotel objectives and targets.
• Set the company's operating procedures. Led the "Opera Cloud" implementation.
• Managed property development. Consulted on brand development. Oversaw Sales & Marketing activities.
• Improved guest satisfaction score and increased repeated guest stay by 20%. Minimized the employee's turnover by 30%.
• Reduced labor cost for 15%. Optimized labor scheduling. Handled HR, Training and Recruiting matters
• Executed guest experience transformation project. Set work policies and procedures. Launched Majlis personalized service.
• Increased guests' positive reviews 35% (Revinate).
• Designed and conducted trainings.
• Contributed to development & implementation of KAY Homes policies & regulations for COVID-19 preventive measures, guest activities safety guidelines and booking procedures.
• Optimized operational procedures in F&B service and production.
• Reduced the utility cost by 23% via managing consumption of electricity & water.
Directed operations of the beach resort and the city hotel. Reported directly to the company’s CEO. Managed
profitability & departmental budgets. Contributed, executed strategic plans and increased hotels’ revenue. Handled
F&B, HR departments.
▪ Conducted the properties’ renovation. Launched the new room category for stay guest.
▪ Directed a project of beach property new rooms extension - building construction, gov. approvals, contractors &
suppliers.
▪ Turnaround F&B outlets along with concept remodeling
▪ Led re-branding, SOPs implementation, classification requirements alignment of an additional beach resort
property.
▪ Established standard operation procedure (SOPs). Raised guest satisfaction score.
▪ Developed and implemented cross-training programs, improved team performance. Reduced manpower turnover
Course: 1 - Accounts Skills 2 - Financial Management 3 - Entrepreneurship & Innovation 4 - Organizational Behavior & Leadership 5 - Business values & Ethics. 6 - Communication & Negotiation Skills 7 - Business Policy & Strategy 8 - Organizations & Project Management 9 - Human Resources Management 10 - Managerial Economics 11 - Management Information Systems 12 - Marketing Management Skills: Critical Thinking · Entrepreneurship · Team Building · Agile Project Management · Revenue Analysis · Operations Management · Kaizen Leadership · Budget Management · Scrum · Leadership · Coaching · Net Present Value (NPV) · Conflict Management · Finance · Sales Management · Turn Around Management · Creativity Skills · Problem Solving · Sales Operations · Business Analysis · Lean Management · Financial Statements · Project Management · Serviced Apartments · Residential Leasing · Negotiation · Property Management · Management