IT and Security Director
Cleartag
Total years of experience :24 years, 4 Months
" Managed and coached team members
" Designed, planned and oversaw the rollout of Cleartags IT infrastructure
" Designed, planned and oversaw the rollout of clients IT and security infrastructure (including international banks, corporations, government and political parties)
" Audited and monitored all Cleartag and client systems
" Managed and ensured fulfillment of all client Service Level Agreements
" Lead the team through hands on showcases
" Reviewed briefs, project scopes and ensured applicability of IT scopes (hosting, network topology etc&)
" Compiled and produced guidelines for streamlining the teams operations
" Managed the IT budget and expenditure on hardware and software
" Recommended and implemented improvements and efficiencies
" Identified, approached and recruited potential team members
" Managed and coached team members
" Designed, planned and implemented Phivisions infrastructure and servers
" Assessed vulnerabilities and performed penetration tests on clients networks, systems and web applications
" Performed routine audits of systems and software
" Managed the internal and hosted networking infrastructure
" In charge of the recruitment and training of new staff
" Managed a team of administrative and technical staff
" Designed, planned and implemented Vocalpads infrastructure and servers
" Set up interconnections with top-tier carriers
" Implemented and developed the retail and wholesale departments
" Developed new services by implementing new technologies
" In charge of recruiting and training of new staff
" Managed and coached team members
" Designed, planned and oversaw the rollout of client IT infrastructure
" Managed and ensured fulfillment of all client Service Level Agreements
" Lead the team through hands on showcases
" Reviewed briefs, project scopes and ensured applicability of IT scopes
" Identified, approached and recruited potential team members
Accomplishments :
" Implemented new tools to optimize IT Support
" Developed new service offerings
" Increased IT Departments profits by 25% in one year
" Improved clients satisfaction and retention
" Fostered a cooperative and positive work environment
" Migrated existing domain from NT4 to Windows 2003
" Optimized existing infrastructure
" Implemented backup and disaster recovery policies and solutions
Developed various Web Applications based on PHP/MySQL (Human Resources Management, Content Management System)
" Deployed and supported Cisco IP Contact Centers and Cisco Call Manager
" Configured, optimized and secured the network and servers
" Administered the systems and network
" Implemented backup and disaster recovery policies and solutions
" Provided support to 30 users