Senior Field Service Engineer
Youssef Allam Group
Total years of experience :8 years, 1 Months
• Conducted negotiations for service contracts and tenders.
• Spearheaded proactive preventive maintenance schedules.
• Resolved intricate hardware, software, DICOM, and network issues.
• Provided comprehensive application training and support in the Northern Egypt region.
• Test, calibrate, install, and analyze the performance of biomedical equipment.
• read and interpret technical manuals and schematic diagrams to the maintenance team.
• Conducted installations, maintenance, and repairs for AGFA, HOLOGIC, MEDTRON, DEL, SAMSUNG, and CHIRANA dental chairs.
• Managed communication with the Customer Care Center.
• Produced detailed performance reports and maintained meticulous records.
• Expertly handled a diverse array of brands and modalities, including: o AGFA CR Devices: CR10X, CR12X, CR15X, CR30X, CR35X o AGFA Medical Printers: DRYSTAR 5302, DRYSTAR 5503, DRYSTAR AXYS o HOLOGIC: DEXA HORIZON, MAMO SELENIA DIMENSIONS o SAMSUNG: ULTRASOUND HS60, HS50 o MEDTRON INJECTORS: ACCUTRON CT, ACCUTRON CTD, ACCUTRON HP o DEL MEDICAL X-RAY: DEL 500mA Fixed, 3 Phase input voltage o CHIRANA: DENTAL UNIT DIPLOMAT DE170 o ACTEON: CBCT, Panoramic, Cephalometric o FONA: Dental X-Ray
• Conducted meticulous installations, maintenance, repairs, and updates for a wide range of radiography machines, ICU Devices, and advanced Ultrasound systems.
• Provided comprehensive application training and ensured continued support across the extensive Northern Egypt region.
• Expertly managed a diverse array of brands and modalities, including: o ALLENGERS: C-ARM, Portable X-Ray (30 & 100 mA), Fixed X-Ray (200 mA) o MINDRAY: Electric and manual Operating Tables - LED and halogen Operating Lights - Patient Monitors - Infusion and syringe Pumps - Anesthesia Equipment - ICU Ventilators, and cutting-edge Ultrasound systems.
• Conducted meticulous maintenance and repairs of GNATUS dental chairs at the university, along with providing the same level of attention to autoclave devices.
• Maintained an on-call status, ensuring readiness to diagnose and promptly resolve urgent issues with the products, dedicating 8 hours a day to overseeing more than 200 dental units.
• Demonstrated expertise across a variety of brands and modalities, including: o Autoclave Devices: MILLINUAM B MOCOM, MELAG Vacuklav 23B+, GETINGE o Dental Units: GNATUS o Light Cure Devices o Electronics Sealing Machines o Dental X-ray (GNATUS) o Digital Panoramic X-ray (SIRONA)
