Karim Mustafa Elmansy Elqasaby Mohamed

• Oversee the daily operations of the crowdfunding platform.
• Manage the process of onboarding new agricultural projects.
• Provide excellent customer service to investors, addressing their inquiries, managing their
accounts and facilitating communication with project owners.
• Maintain accurate records and ensure compliance with relevant regulations related to
crowdfunding, AML, KYC and data protection.
• Identify opportunities to improve operational efficiency and streamline processes.
• Lead and motivate a team of operations specialists.
• Collaborate effectively with internal and external stakeholders.

- Ensure that branch targets are cascaded daily to the staffs and discuss how to achieve them.
- Verify opening and closing cash balances are in order.
- Prepare daily reports on branch activities.
- Ensure that all documentation are in line with internal & external compliance regulations.
- Prepare and deploy staff rotation plans as business needed.
- Increase customer base through appropriate marketing initiatives.
- Ensure speedy resolution of all customer complaints in an appropriate manner.
- Review the customers’ feedback and identify ways of improving their satisfaction.
- Monitor transaction numbers to ensure that target achievement is on track.

• Oversee all daily activities, cash balancing, reports (LC/FC), and facility maintenance.
• Ensure strict adherence to Central Bank regulations, AML/KYC policies, and internal controls.
• Recruit, train, motivate, and evaluate branch staff.
• Resolve complaints, build customer & corporate relationships, and implement strategies.
• Prepare daily, monthly, and activity reports for head office.
• Develop and implement operational plans for business, marketing, and customer service.
• Oversee daily transactions (remittances, currency exchange) and manage cash flow.
• Deliver high-quality service, resolve issues, and promote products/services.
• Enforce AML (Anti-Money Laundering) & KYC (Know Your Customer) policies.
• Support, train, and motivate counter staff, fostering teamwork.
• Identify cross-selling opportunities, solicit referrals, and monitor competitor activities.
• Prepare reports on market analysis and branch performance for superiors.

Job Responsibilities:
• Responsible for the overall branch business and operational activities.
• Ensure the highest standard of customer service is given at all times and handle customer complaints.
• Responsible for the money and/or any other valuables entrusted to them by the company and will be liable for any shortages that may occur.
• Ensure branch achieves satisfactory AML Compliance and Internal Audit Rating.
• Balance the cash at the end of the day and prepare the necessary reports.
• Train and supervise staffs.
• Ensure branch staffs are well trained to provide quality customer service through sound product and procedural know-how.
• Prepare schedules and set deadlines to ensure timely completion of work.
• Lead the branch to achieve business goals/targets.

• Responsible for the overall branchs business and operational activities.
• Address and handle complaints and grievances of new and existing customers.
• Ensure branch achieves satisfactory AML Compliance and Internal Audit Rating.
• Maintain KYC & EDD without fail.
• Balance the cash at the end of the day and prepare the necessary reports.
• Ensure branch staff are well trained to provide quality customer service through sound product.

Job Responsibilities:
• Deal directly with customers either by telephone, electronically or face to face.
• Receive and placing Buy and Sell orders for clients.
• Work on introducing and opening accounts for new clients.
• Organize workflow to meet customer timeframes.
• Direct requests and unresolved issues to the designated resource.
• Manage client’s accounts and update them with their final positions.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments, complaints and actions taken.
Other Responsibilities:
• Act as backup to other department positions, assist department by helping in reconciliation and posting of general cash receipts when the supervisor is unavailable.
• Manage tasks related to risk management during the absence of the manager.

• Work on introducing and opening accounts for new clients.
• Organize workflow to meet customer timeframes.
• Direct requests and unresolved issues to the designated resource.
• Manage clients accounts and update them with their final positions.
• Record details of inquiries, comments, complaints and actions taken.
• Provide cross-departmental support by assisting with risk management-related tasks,
reconciliations and posting general cash receipts upon requirement

Job Responsibilities:
• Maintain a highly motivated, well-trained staff along with.
• Maintain effective employee relations.
• Manage all (TT / DD / Western Union) transactions & how to follow up or else.
• Handle cash in Dirham currency.
• Buy & sell currencies from walk in customers on a regular basis & from other exchange houses or financial institutions whenever the situation demands.
• Handle customers complaints and find suitable solutions and follow up such complaints with customer care cell.
• Respect AML (Anti Money Laundering) rules, policy & procedures according to the Central Bank of U.A.E.
• Finished a training course of AML rules in AL Ansari Exchange.
• Monitor rate on the website or available online tool and forecast currency rate to avoid possible losses and ensure maximum profit.

• Buy and sell various foreign currencies and handle bulk/retail currency.
• Process local and international money transfers (Telex, instant, Western Union).
• Attend inquiries, resolve complaints, provide information on rates and promotions.
• Follow Anti-Money Laundering (AML) rules and collect supporting documents.
• Process credit card encashments, utility bill payments and corporate cash collections.
• Act as a shift in-charge upon requirement.