KARIM ZADA

System Administrator at ADECCO MIDDLE EAST

• United Arab Emirates
• December 2016 to May 2017

Lead the process of windows & Linux servers Installation and configuration, AD, DNS and DHCP server’s management, troubleshooting, IP reservation for network devices, Hyper V host server’s management, and monitor VM’s in Hyper V manager to ensure all VM server’s seamless functioning. Install windows patches on Hyper V host servers and VM’s. Monitor resources on Hyper V and VM servers and increase resources as per need. Troubleshoot MS SQL servers, SQL database backups and database health. Configuration of new group policies to enhance security. Managing FortiGate firewalls via Fortinet manager, HP SAN & core switch configuration, managing on-premise ERP servers (AX & Oracle Linux) and facilitate the MS Dynamics AX and Oracle ERP servers, user access rights and support.
Key Accomplishments:
•Planned and successfully migrated on premise IT Infrastructure to Etisalat Data-center without interrupting operations.
•Successfully upgraded the Host servers, SAN Storage and NAS storage hardware within stringent time line.
•Ensured continuous enhancements in IT infrastructure (Systems & Network) security, functionality, and completeness.
•Achieved 100% up time on all business-critical servers and application by proactive monitoring and timely maintenance.
•Led IT Operations in absence of IT head, led multiple IT Projects and guided other project members as need.
•Deployed Veeam backup solution to ensure all servers’ backups, and recovery in case of any disaster.
•Controlled the health of Active Directory, applied and modified the GPOs for different types of security policies.
•Managed the Exchange server services, health, and disk space and troubleshoot exchange server in case of any issues.
•Steered efforts toward Clustered storage management such as HP MSA 2040/2050.
•Planned, implemented and executed Helpdesk Servers (Manage Engine, Jira Service Desk & Spiceworks).
•Administration of ERP and CRM servers (Oracle and Microsoft dynamics AX 2012R2), access permission and user support.
•Credited as a successful champion to cascade and implement company strategic goals and policies within IT department.

Technical Support Engineer at IT MAX GLOBAL - DMCC

• United Arab Emirates
• July 2015 to December 2016

Tasked and credited for the installation and up-gradation responsibilities, troubleshooting and resolving hardware, software, and network connectivity issues for over 60 customer servers, internal servers, switches, routers, firewalls and workstations

• January 2013 to January 2016

Security
•VMWare vSphere 6.5 (VCP-DCV)
•Microsoft Exchange Server

RAK at ITD

• United Arab Emirates
• June 2014 to July 2015

Tactfully competed technical challenges related to the deployment of LAN with CISCO switches, wireless AP, printers, scanners & desktops and advanced configuration of CISCO switches, routers and firewalls for LAN and WAN connectivity.

Network Support Engineer •

• United Arab Emirates
• November 2011 to October 2013

System Administrator at MOHAMED HILAL GROUP

• United Arab Emirates
• January 2008 to January 2012

Managed IT Infrastructure for two customers whose servers are hosted in Etisalat Datacenters. Monitoring and proactive maintenance of Hyper V virtualized environment, Cisco UCS blade servers, Dell EMC VNX storage, Microsoft DPM and Veeam backup solutions for servers backup and recovery, Tape library storage for archived backups, Microsoft SCOM for servers health monitoring. AD, DNS, DHCP and SharePoint servers’ management. Troubleshooting of WEB application and Microsoft SQL database servers, Hyper V

Security at Microsof

• United Arab Emirates
• January 2008 to January 2012

, 2016, 2019 MS Exchange servers, MS Azure, MS 365 and MS SQL DB.
Virtualization: