School Secretary/Receptionist
Brooklyn MElodies Music Center
Total years of experience :7 years, 0 Months
Managed the reception area, including greeting visitors, responding to telephone and in-person requests for information.
Provided information and explanation of policies or procudures related to school activities.
Assisted in the orientation and training of staff.
Organized and planned school concerts, school workshops and team building.
Ordered music items and books requested by teachers.
Utilized school framework management school system for registration, sales, purchase and inventory
Provided team leadership and coaching.
Created an environment oriented to trust, open communication, creative thinking and cohesive team effort.
Motivated and inspired the team members by setting a good example.
Assured that team members have necessary education and trainings effectively participate on the team.
Served as meeting manager.
Helped keep the team focused and on track.
Coordinated with team logistics.
Established meeting times, places and agendas.
Escalated issues which cannot be resolved by the team.
Managed a team of call center agents.
Took calls that agents can't handle and be available when as agent appears to need assistance.
Performed random monitoring evaluation with each agents.
Recruited new staff and schedule existing staff to meet service level objectives.
Scheduled training, departmental meetings, sales and computer training.
Produced performance reviews as established by Project Managers.
Deliver excellent customer service at all times.
Deal with all inquiries in a professional and courteous manner, in person, on the telephone or via email.
Administer all reservations, cancellations, and no shows, in line with company policy.
Conduct regular security checks throughout the day and report any security issues to line manager.
Always adhere to all company policies and procedures and licensing laws.
Carry out instructions given by the management team and head offices.
Sangguniang Kabataan Member Member of Philippine Nurses Association Registered Nurse- Philippines license Intravenous Therapy Nurse