Programme Manager
FGB
مجموع سنوات الخبرة :13 years, 8 أشهر
We change attitudes, build belief and transform the capabilities of people at work through our pioneering learning experiences.
MBDA is the only European group capable of designing and producing missiles and missile systems to meet the whole range of current and future needs of the three armed forces (FR, IT & UK).
UK
Project work to migrate clients on to a new support service i.e. from email to web base login. Coordinated client access to web base login and personally trained clients on the new process project deliver on time with 95% client given positive feedback to the move.
Supervisor Client Support - UK
Build relationships with the different “resolver” groups to ensure a high standard of service for the client.
Organize team meetings to keep motivation high as well as to ensure the team runs as a smooth unit
Fujitsu is an IT company offering a complete range of products, services and solutions. From looking after applications and protecting data, to managing supercomputers around the world, were helping businesses everywhere to become more innovative and efficient.
UK
Took over the team in redundancy process was able to reallocate 70% of the people.
Financial Product trainer - Philippines
After a month my trained team achieved 70% to 80% during reediness assessment.
Senior Client Support Product Team - UK
Coached team members and improves work efficiency (Client positive feedback from 40 % to 100%).
Coaching Specialist - Europe
Reviewed regional processes to develop and implement global processes as part of the migration project of the Network Management team to a unique center.
Escalation Specialist - UK
Team improved to achieve 80% of “Customer update” and “Response Time” on a weekly basis.
Leader in a 4 months project - Poland
Defined and implemented the necessary processes in the new eastern European support center. The first results showed the new center achieved higher statistics than any other
Analyst support to the Financial Sector, 24x7 service, 365 days, Support Centre. Client communication and seamless support, fault find to 1st level covering over 2 million institutional & individual investors through a diverse on line product offering.
2013