Karl Moukheiber

• Building hotel standards
• Monitoring platforms to identify service gaps
• Recruitment and training: Interviewing candidates and selecting potential
employees for each specific position
• Public relations: Handling high-level guest complaints and personally
welcoming VIPs or frequent travelers.
• Quality control: Conducting regular walk-through to ensure rooms and
public spaces meet brand standards.
• Overseeing maintenance projects

• Greet hotel guests; answer any questions or concerns.
• Provide an outstanding guest experience.
• Maintain an orderly front desk
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. Operate computer programs and multi-line phone systems.
• Maintain guest records and book reservations.
• Complete basic cashier and bookkeeping responsibilities.
• Perform Night audit duties at night.

• Daily operations: Managing daily activities across departments like the
front desk, housekeeping, and maintenance to ensure seamless operations.
• Staff Leadership: Hiring, training, mentoring, and scheduling staff, as well
as conducting performance evaluations.
• Guest Experience: Resolving complaints, handling special requests, and
ensuring high satisfaction levels to promote retention.
• Revenue Management: Assisting with room rate strategies, monitoring
expenses, and identifying opportunities to increase profitability.

• Overseeing the day-to-day operation of the whole Hotel.
• Communicating with customers (handling complaints, collecting ideas on
improving the operation, providing information, selling facilities, checking
premises, reporting any damages and breakdowns, and checking if repairs
have been completed)
• Ensuring employees are offering exceptional customer service.
• Communicating with employees (problem solving, distributing work duties,
providing all means to get the work done).
• Conducting daily duties of the Front office.