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تم إلغاء حظر المستخدم بنجاح
كارلا كسرواني, branch sales executive

كارلا كسرواني

branch sales executive·Dar Hamad

الكويت

بكالوريوس, Child education

الخبرة العملية

مجموع سنوات الخبرة: 12 سنوات, 4 أشهر

branch sales executive

مارس 2024 - حتى الآن

Dar Hamad

حولي، الكويت

وجدت هذه الوظيفة عبر بيت.كوم

مارس 2024 - حتى الآن

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
إدارية

Fine Dining Head‐Hostess

يونيو 2022 - مارس 2024

Dar Hamad

السالمية، الكويت

يونيو 2022 - مارس 2024

• Managed the schedule of reservations and distribution among servers.
• Managed the schedule of reservations and distribution among servers.
• Completed opening and closing procedures according to set standards.
• Managed Front of House when Upper Management was unavailable.
• Communicated with Kitchen for Daily Briefing, including Guest allergies, special requests, and wait times.
• Welcomed guests into establishment, ensured adequate accommodations.
• Guided guests through dining rooms and provided needed assistance.
• Provided support to other areas of restaurant as necessary, such as setup, cleanup, as well as guest and table assistance.
• Managing the delivery section- reservation
• In charge for Banquet and other private events(Weddings, Kashta on the roof, and any other private events)
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

Manager Front Office

يونيو 2022 - مارس 2024

Dar hamad Restaurant

السالمية، الكويت

يونيو 2022 - مارس 2024

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

Manager Front Office

يونيو 2021 - أكتوبر 2021

Grecco Restaurant

العلمين الجديدة، مصر

يونيو 2021 - أكتوبر 2021

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

Store Manager•

يناير 2020 - يناير 2021

Pharma Save Store ‐

بيروت، لبنان

يناير 2020 - يناير 2021

• Lead and motivate employees to accomplish organizational goals
• Communicate with employees
• Resolve conflicts
• -Held key-holder responsibility for hiring, training.
• -Managed daily store operations
• -Formulated strategic marketing, and communicated sales and productivity goals to team members
• -Receive and answer all customers calls.
• -Oversee the route of field units and track delivery status of product.
• -Participates in feedback sessions to improve service level performance.
• Providing evidence and reports on a weekly basis
• Working alongside other operations Managers on site to deliver continuous eficiencies and cost saving.
• -Writing up reports, presentations and also minutes of meetings
• Driving best practice standards and processes across the business.
• Controlling stock and making sure that there are no shortages during busy period.
• Making sure it runs smoothly and efectively.
• Motivating sales teams, creating business strategies, developing promotional material.
• Training new staf.
• Prepare detailed reports on buying trends, customer requirements, and profits.
• Create business strategies to attract new customers, expand store trafic, and enhance
profitability.
• Respond to customer complaints and concerns in a professional manner.
مجال الشركة:
الأجهزة الطبية والصحية

Operator & Dispatcher•

مايو 2018 - مايو 2019

Urban Marke

بيروت، لبنان

مايو 2018 - مايو 2019

Leb anon
• Coordinating with drivers equipment and crews across various locations.
• Advising personnel about route or trafic problems.
• Participating in staf meetings to exchange useful information.
• Checking drivers payroll and creating surges plan to motivate drivers.
• follow up on assigned orders with the phone calls to the drivers and client
• Manage Daily Cash with delivery fleet.
• Restock and organize all inventory items.
• Answer all incoming calls and took the order specifically, and prepare them in a short time.
• Follow up with the manager about customer complains.
• Assist the customers and help them.
• Follow up with totters and instashop after finishing the orders if there any late.
• Call back the customers if there any items out of stock and try to give them other options.
• A knowledge Items of the Market.
• Daily updated with the new items.
• Help the guests if they needs.
• Preparing list of the missing items for the store.
• Handle the cash.
• Handle the distributing orders, and double check if all the orders are good and on time.
مجال الشركة:
متاجر التسوق

Hostess•

يونيو 2016 - يوليو 2018

Le Sushi Bar ‐ Starco Downtown

بيروت، لبنان

يونيو 2016 - يوليو 2018

مجال الشركة:
المطاعم وخدمات الطعام

Fine Dining Hostess•

أبريل 2014 - مايو 2016

Prune and A cote Restaurant ‐ Mar Mkhael

بيروت، لبنان

أبريل 2014 - مايو 2016

• Greeting customers as they walk into the restaurant.
• Helping guests with reservations and guiding them to their table.
• Giving guests accurate wait time estimates and seating them in the waiting area.
• Providing customers with menus and answering any initial questions they may have.
• Optimizing seating at diferent tables to ensure even workload for wait staf.
• Answering phones and scheduling reservations with large parties.
• Responding to complaints and helping to resolve them.
• A knowledge of the menu.
• Helping out with other positions in the restaurant as needed.
• Provide food and beverage menu updates.
• Practice excellent customer service skills at all times.
• Resolving an issue with a dificult or upset customer.
• Ensure the hostess area is clean.
• Floor plan for lunch and dinner.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Inform guests of daily specials.
• Cater to guests who require extra attention.
مجال الشركة:
المطاعم وخدمات الطعام

Fine Dining Hostess•

أغسطس 2012 - فبراير 2014

Ritage By Maroun Chedid – ASHRAFIEH

بيروت، لبنان

أغسطس 2012 - فبراير 2014

مجال الشركة:
المطاعم وخدمات الطعام

التعليم

Lebanese University

يونيو 2024

يونيو 2024

بكالوريوس، Child education

لبنان

المعدل التراكمي (التقدير): جيد جداً

المعدل التراكمي (التقدير): جيد جداً

Skills

Team work
Expert
Team work
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
RESERVATIONS
Expert
RESERVATIONS
Expert
CLOSING (SALES)
Expert
CLOSING (SALES)
Expert
OPERATIONS
Expert
OPERATIONS
Expert
ADVISING
Expert
ADVISING
Expert
BUSINESS STRATEGIES
Expert
BUSINESS STRATEGIES
Expert
CLEANLINESS
Expert
CLEANLINESS
Expert
COORDINATING
Expert
COORDINATING
Expert
EYE CONTACT
Expert
EYE CONTACT
Expert
PRESENTATIONS
Expert
PRESENTATIONS
Expert
Communication , Solving problems , work under pressure
Expert
Communication , Solving problems , work under pressure
Expert
Time Management
Expert
Time Management
Expert
Teamwork
Expert
Teamwork
Expert
Operation
Expert
Operation
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Outlook
Expert
Outlook
Expert
Problem Solving
Expert
Problem Solving
Expert
Team Leadership
Expert
Team Leadership
Expert

اللغات

العربية

اللغة الأم

الانجليزية

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