Karmilyn Alvarez

Project: Dubai Creek Harbour Tower
July 5, 2017
3.67 Billion AED project cost of an upcoming observation tower to be located in Dubai and expected to be completed in 2020. Dubai Creek Harbour is at the heart of a bold new vision for Dubai. A fusion of creativity and innovation that will define the future of living and further enrich this great city. With spectacular cultural offerings, world class residences, shopping, amenities, offices and more, Dubai Creek Harbour represents the next frontier in contemporary life, work and play.
Client: EMAAR Properties
System at Work: Primavera Unifier

Major Accomplishments and Key Duties:
• Provide technical and administrative support to any department on a daily basis and coordinate between office and site requirements.
• Provide document control by logging incoming documents, checking the format and referencing, monitoring the distribution to recipients and ensure accessible retrieval and archiving.
• Create, maintain and update various logs and registers for letters, drawing, transmittals and other documents.
• Create, maintain and completes workflow in web base project management database system.
• Handles business correspondences assigned by Resident Engineer
• Ensure smooth office operations by checking office supplies, office equipment and communicate with building maintenance personnel.
• Keep and maintain organized filing systems (hard and soft copies) of correspondences, transmittals and other important documents.
• Provide secretarial and executive assistance to Resident Engineer and to Project Director of Aurecon
• Manages HR/Administrative Functions to whole team

Site Document Controller
Dynamic Engineering Consultants
Dubai Media City
October 12, 2014-July 4, 2017

Project: Bollywood Theme Park, Dubai Parks and Resorts
A 40, 000 sq.m Theme park based on a Typical Indian Commercial Cinema. The project comprises of ride buildings, Retail outlets, Food and Beverage Outlets along with the administrative and technical buildings in the park.
Client: MERAAS/Dubai Parks and Resort
System Used: PM Web

Major Accomplishments and Key Duties:
• Provide technical and administrative support to any department on a daily basis and coordinate between office and site requirements.
• Provide document control by logging incoming documents, checking the format and referencing, monitoring the distribution to recipients and ensure accessible retrieval and archiving.
• Create, maintain and update various logs and registers for letters, drawing, transmittals and other documents.
• Create, maintain and completes workflow in web base project management database system.
• Handles business correspondences assigned by Project Manager.
• Ensure smooth office operations by checking office supplies, office equipment and communicate with building maintenance personnel.
• Keep and maintain organized filing systems (hard and soft copies) of correspondences, transmittals and other important documents.
• Provide secretarial and executive assistance to Project Manager
• Manages HR Functions to whole team

Secretary
Strategic Admin Solutions FZ LLC
Dubai Outsource Zone
March 4, 2013-PRESENT
Major Accomplishments and Key Duties
• To provide a full pensions administration support service to the Administration team in an accurate, efficient and timely manner.
• Planning, prioritising and delivery of administration activities assigned by the administration team
• Participate in the delivery of day to day service to meet client demands to include: ad-hoc requirements / reports, and providing information for client/IFA meetings if required
• Support the Administration teams by maintaining wider team and process awareness, and practice flexibility in times of high workloads
• Accept personal challenges to resolve service issues and escalate any client concerns / negative feedback to Team Leader level, using opportunities to provide ideas and solutions
• Actively participate in team meetings, provide appropriate feedback and raise any issues arising
• Ensure that any errors, complaints or potential compensation claims raised


056-7696146- Mobile
04-2345630- Telephone
- email address
- alternate email address

Customer Service Representative
CONTACTOPIA, FZE
Sharjah Airport International Free Zone
January 2, 2011-February 28, 2013
Major Accomplishments and Key Duties:
• Actively supported the team through providing highest quality of customer service and service objectives were met
• Answers inbound calls in support of customer needs.
• Manage outbound phone calls, fax, and email
• Respond to Customer Complaints and Inquiries.
• Convey in a reassuring manner the step by step instructions to resolve customer's issues.

Accounts Assistant
Guanzon Merchandising Corporation
February 28, 2005-May 14, 2005
Prepares Financial Statements and assists in filing customer records, records management programs are in compliance with CHED's standards.

Customer Service Representative
Clientlogic, Baguio City, Philippines
September 6, 2004-November 4, 2004
Provide technical assistance to customers who are having difficulty in using their computers in Windows Environment by giving them step-by-step instructions over the phone or thru email.