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Khaled Faisal Ahmed Al-Zahrani, Video Conferencing and Telemedicine Specialist

Khaled Faisal Ahmed Al-Zahrani

Video Conferencing and Telemedicine Specialist

MeduNet

Location
Saudi Arabia - Jeddah - As-Safa
Education
Bachelor's degree, Medicine and surgery (5 years study, Not completed.)
Experience
22 years, 2 Months

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Work Experience

Total years of experience :22 years, 2 Months

Video Conferencing and Telemedicine Specialist at MeduNet
  • Saudi Arabia - Jeddah
  • My current job since March 2002

• Troubleshoot and resolve technical conferencing issues, questions and other customer problems in real time.
• Coordinate third party bridging between corporate and customer sites.
• Provide recommendations and advice on technical issues and strategy.
• Provide education and instruction to other support staff and users on effective use of conferencing systems.
• Provide assistance and coordination of all audio/video/web conferencing to make efficient use of resources.
• Provide technical consulting and operational support on an as-needed basis.
• Provide problem analysis, solutions, and recommendations for technical issues that affect user experiences.
• Architect solutions, document processes/procedures/user guides, and identify root causes for complex technical problems.
• Support in audio/visual multi-point conferencing using a mix of available platforms.
• Provide positive customer service functions and understand the various technologies in the video conferencing field
• Instruct and coordinate client use of audio/video/web conferencing systems
• Possess technical knowledge related to design and development of video conferencing applications according to prescribed standards and protocols (including h.323/SIP).
• Maintenance and repair of assigned customer audio and video incidents and service requests.
• Remote support and testing of all video and audio systems to determine the root cause of system functionality issues within the customer environment and will complete all assigned incident and service requests to resolution
• Research, analyze and compile complex video issues for escalation to the maintenance organization
• Collaboration services to ensure proper end user training, maintain records of technical support requests and specific needs for various customers.
• Interact with Partners and Vendors to determine and resolve customer issues with equipment or network incidents.
• Planning and team work in order to assist with the coordination of resources to support incoming Customer issues.
• Installation and support of audio/visual, audio/video/web conferencing systems, and related equipment.
• Working experience with major videoconferencing equipment such as:• Codec’s from Polycom, LifeSize, Legacy Tandberg, Cisco, Vidyo and Radvision etc.•
• MCU and control systems from Polycom and LifeSize.
• Implementation H.323 Endpoints, Gateways, MCU’s, and Gatekeepers
• Operate and work with virtual health services, such as Teleradiology, Telecardiology, Telepathology, etc. .
• Understand business and clinical needs of the client.
• Plan and execute Telemedicine/Telehealth Consultant project work.
• Manage multiple vendors on equipment installation, service, and preventative maintenance.

Education

Bachelor's degree, Medicine and surgery (5 years study, Not completed.)
  • at King Abdullaziz University
  • November 1998

5 years study, Not completed.

Specialties & Skills

Telecommunications
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Networks
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Technical Training
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Telemedicine
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Video Conferencing
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Computer skills
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Video Conferencing Technology
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Telemedicine system
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Web casting Technology
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Fundamental network knowledge
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Written, verbal and interpersonal and Communication skills
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Extensive use of business computer systems including Microsoft Office applications
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Knowledge of H323, SIP and H320 standards and operation
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Network knowledge of IP communications and component operation
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Task management skills
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Understanding of audio & video formats and standards
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Problem solving skills
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Ability to work creatively and analytically in a problem-solving environment
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Leadership, communication (written and oral) and interpersonal skills
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Familiarity telemedicine and telehealth standards
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Capacity to understand and translate complex technical solutions and strategies.
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Familiarity and knowledge of Health IT and HIE
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Video and audio transmission service and methods.
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Knowledge and understanding of internet communications and methods.
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Ability to architect and develop Telemedicine and Telehealth
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Situational analysis and decision-making abilities
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Network knowledge of IP communications and component operation
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Work and communicate effectively with all levels of the organization
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Training Management, Technical Leadership
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Presentation Skills, Written Communication
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Languages

English
Intermediate

Training and Certifications

Technical Maintenance and operation of VSX, PVX, MGC, Pathnavigator,webCommander and webOffice (Training)
Training Institute:
Polycom
Date Attended:
November 2005
Duration:
40 hours
CCNA ( ICND1) (Training)
Training Institute:
New Horizons
Date Attended:
December 2011
Duration:
40 hours
Telemedicine (Telepathology , Teleradiology) (MedReach) (Training)
Training Institute:
Trestle
Date Attended:
March 2003
Duration:
40 hours
Patient1 Overview (Training)
Training Institute:
PerSe Technology
Date Attended:
March 2002
Duration:
15 hours
One-Staff Systems analyst (Training)
Training Institute:
PerSe Technology
Date Attended:
July 2002
Duration:
40 hours
Patient 1 Basic Desktop (Training)
Training Institute:
PerSe Technology
Date Attended:
March 2002
Duration:
40 hours
Digital Pathology (iScan, Pathiam and Tissuemine) (Training)
Training Institute:
BioImagene
Date Attended:
April 2008
Duration:
24 hours
LifeSize Certified Technical Professional (Certificate)
Date Attended:
February 2013
Valid Until:
February 2014
LifeSize Video Endpoints and Infrastructure Workshop (Training)
Training Institute:
LifeSize Communications
Date Attended:
July 2012
Duration:
20 hours
Patient 1 Database Fundamentals (Training)
Training Institute:
PerSe Technology
Date Attended:
March 2002
Duration:
20 hours
Patient 1 Educational Methodology (Training)
Training Institute:
PerSe Technology
Date Attended:
March 2002
Duration:
16 hours
Extron AV associate certification (Training)
Training Institute:
Extron Electronics
Date Attended:
April 2015
Duration:
20 hours
Electronic Markting Skills (Certificate)
Date Attended:
September 2016
Valid Until:
August 2020
Cisco TelePresence Endpoint Environmental Requirements and installation (Training)
Training Institute:
Cisco online
Date Attended:
December 2014
Duration:
10 hours
Video Conferencing and Streaming Fundamentals (Training)
Training Institute:
Cisco online
Date Attended:
December 2014
Duration:
10 hours
CCNA ( ICND2) (Training)
Training Institute:
New Horizons
Date Attended:
December 2011
Duration:
40 hours
Extron XTP System online (Training)
Training Institute:
Extron Electronics
Date Attended:
January 2015
Duration:
20 hours

Hobbies

  • Swimming
  • Reading