assistant shop manager
PENINSULA DRINKS AND FOOD LLC
Total years of experience :12 years, 7 Months
• Responsible for retail turnover
• Overseeing all aspects of store operations
• Meeting sales targets of the shop & brands
• Ensuring high standards of visual merchandising, store presentation & upkeep
Managing stocks in the location, determining effective ways of liquidating ageing stocks
• Maintaining customers relationships & high standards in customer service / handling customer complaints
• Maintaining awareness of market trends, monitoring local competitors & customer patterns
• Managing & motivating the sales team to ensure increased sales & efficiency
• Ensuring team are well presented & in full uniform
• Communicating & upholding all company policies, rules & procedures
• Ensuring proper cash management at the store
• Preparing monthly reports, as required by the management
• On the floor training & providing support to sales associates & senior sales associates.
• Providing a friendly and helpful service to customers.
• Supporting the store team and manager to increase revenue streams and profit targets
• Responsible dealing with customer complaints
• Ensure goods are well displayed
• Demonstrating good product knowledge to customers on key promotions and offers
• Answering customer queries and help the customer to get a liquor license
• Being responsible for processing cash and card payments
• Working within established guidelines, particularly with brands
• Arrange ordering and delivery
• Receive deliveries from suppliers
• Maximizing the Basket value of the existing customers.
• Ensuring All the Operation Standards are Maintained
• Minimization of Operational costs, by strict control on all cost centers.
• Feedback from the customers for better assortment of SKU’s.
• Deal with any enquiries and complaints and monitor customer service
• Providing a friendly and helpful service to customers.
• Supporting the store team and manager to increase revenue streams and profit targets
• Responsible dealing with customer complaints
• Ensure goods are well displayed
• Demonstrating good product knowledge to customers on key promotions and offers
• Answering customer queries and help the customer to get a liquor license
• Being responsible for processing cash and card payments
• Working within established guidelines, particularly with brands
• Arrange ordering and delivery
• Receive deliveries from suppliers
• Maximizing the Basket value of the existing customers.
• Ensuring All the Operation Standards are Maintained
• Minimization of Operational costs, by strict control on all cost centers.
• Feedback from the customers for better assortment of SKU’s.
• Deal with any enquiries and complaints and monitor customer service
Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
• Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed
• Computes bill, collects payment, and makes change for guests.
• Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.
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courses: HSE -