Security Consultant
hewlett-packard Global Soft
Total years of experience :18 years, 0 Months
• Providing Level 2&3 support for global clients.
• Provide technical leadership to the enterprise for the information security program. Mentor and train others in information security in addition to training for other technical groups.
• Install and maintain security infrastructure, including McAfee ePO, HIPS, Symantec Endpoint Protection, Trend Micro, log management, and security assessment systems.
• Handling Incident, Change and Problem Tickets for Non-Compliance issues like Virus, outdated issues.
• Working on tickets based on process, priority and SLA.
• Maintain project documentation and deliverables and leading the Business process requirements
Completed several projects on McAfee EPO, Encryption, DLP and NAC, Symantec Endpoint Protection and TrendMicro. Installation and migration of Live EPO to different clients.
Project: Customer Support Services
• Planning, Designing & Support for IT Infrastructure based on Client requirements.
• Through hands-on technical work for Implementation Project Management and Product Deployment create a repeatable process for most efficient.
• Monitoring and managing servers remotely using RDP.
• Customize and maintain a support plan to meet each customer’s needs.
• Implementation and Migration of McAfee EPO 4.0 and 4.5 and Endpoint Encryption 5.x, 6.1 integrated with EPO 4.5
• Implementation and Up gradation of McAfee DLP 2.2, 3.0, 9.0 also integrated with EPO 4.0 and EPO 4.5.
• Support for IT Infrastructure based on Client requirements (Hardware/Networking/Cabling/Antivirus)
• Customize and maintain a support plan to meet each customer’s needs which involved L1 Support.
• Had to maintain call reports upon successful call completion.