Senior Business Travel Consultant
Jumbo Travel
Total years of experience :11 years, 7 Months
Senior Business Travel Consultant August 2012 to present
Jumbo Travel / BCD TRAVEL, KUWAIT
Jumbo Travel, a leading share holding company, is one of the largest and most progressive travel management companies in Kuwait. Originally established in the 1970s, Jumbo Travel has 35 years of experience in providing a wide range of travel services for both corporate and individual customers.
Responsibilities
• Handling all Corporate and Leisure travel for the M.H. Alshaya Group at the implant office based at the Headquarters
• Duties include travel reservations, ticketing, hotel, car rentals, fare calculation, re-issues, refunds
• Liaison with the Travel desk of M.H. Alshaya and ensuring all emails actioned promptly within the service level agreements
• Ensuring strict compliance of M.H. Alshaya travel policy
• Maintaining very good external supplier relations - airlines and hotel suppliers
• Proficient in booking and using Hotel reservation websites of various suppliers
• Daily reporting and analysis of sales and revenue.
Supervisor, Camp Ali Al Salem, Kuwait February 2007 to July 2012
SatoTravel, CWT / Alshamel Travel & Tourism, Kuwait
SatoTravel, CWT - America's 2nd largest travel management company and having been trained and qualified in the complexities and specifics of U.S Government Travel.
Travel programs processed at Camp Ali Al Salem, LSA Kuwait -
Rest and Recuperation (R&R), TDY, TCS, PCS, EML
Having handled more than half million passengers from the countries - Iraq, Afghanistan, Horn of Africa, Bahrain, Qatar, Jordan, Kuwait
Responsibilities
• Supervise and manage operation of U.S. Military travel under Sato/CWT
• Excellence in customer service and technical know-how is vital and necessary for performance of job.
• Duties encompass verifying and processing of Government travel orders
• Processing travel reservations, ticketing, fare calculation strictly adhering to Government fares and policy
• Handling and assisting Finance department for accounting procedures - Central Billing Accounting (CBA) adhering to U.S Military Accounting policy and guidelines
• Plans work schedules for staff to ensure smooth operation of the shift.
• Train staff in advising customers on current traveling conditions, planning customer travel and itineraries, ticketing and booking functions, and in calculating costs for transportation and accommodations from U.S transportation schedules and regulations.
• Review staff ticketing and sales activities to ensure cost calculations, booking, and transportation scheduling are in accordance with U.S transportation carrier schedules, tariff rates, and regulations.
• Processing of refunds / Issuing of PTA's
• Book hotel and car rental reservations
• Providing guidance on U.S travel regulations to service members
• Experienced in processing International Travel (for sectors round the world)
• Handling passenger manifest for charter flights on behalf of United States Military
Customer Service Associate December 2002 to January 2007
All India Travel Agency (Madurai) (P) Ltd. Chennai, India
Chennai based Travel Agency - ranked top Five in Tamil Nadu - with core business focus on Corporate and Student Travel - International & Domestic - exploring and capitalizing the booming trends in the Indian travel sectors
Responsibilities
• Provided corporate travel services to company sales groups
• Duties included reservations, ticketing, re-issues, process of refunds, issuing of PTA etc
• Handling walk-in-clients of the in-house corporate business
• Preparing tour packages according to client request
• Provide Visa Assistance upon request for the clients
• Assisted in Costing, Product development and Negotiations with suppliers - both domestic and international agents
• Assisted in sales, marketing tours and packages and overall office administration
2011 Masters of Business Administration (HRM) Madurai Kamaraj University
Bachelor of Business Administration (BBA) Madras University