Consultant - Head of Product
VASI SHIPPING PTE LTD
مجموع سنوات الخبرة :2 years, 1 أشهر
• Responsible for budgeting new processes by directly working with senior leaders such as the vice president and the director of the organization.
• Developed and implemented an agency support portal to streamline and improve product adoption, usage, and satisfaction among agencies.
• Successfully delivered focused training resulting in a 70% reduction in the number of issues registered in the agency support portal.
• Defined key performance indicators (KPIs) and metrics to measure product performance, user engagement, and business outcomes.
• Presented insights and recommendations to senior leadership to inform strategic decision-making.
• Owned the product roadmap and met 94% of all feature deadlines by identifying and mitigating roadblocks.
• Implemented several automation processes to improve the efficiency of the product and user experience.
• Acted as a liaison between product, IT, and sales teams to understand their needs and prioritize the product roadmap.