Karthik Kuppusamy

BCP-DR consultation services inclusive of Business Impact Analysis, Risk assessment, DR documentation and specialized in organizing DR drills of various types.

ISO27001 controls implementation encompassing Physical and Logical access management, BCMS, Asset management, HR management, Security Incident management, Change management, Data security, Threat and vulnerability management, etc.

Consultation services for ITIL practice.

Quality assurance for processes devised to manage Risk of Third parties (Third party oversight program)

Proficient in providing response to RFPs in the areas of
o ISO certification readiness,
o ITIL process maturity level assessment,
o IT Infra assessment and transformation,
o Business continuity management &
o Cloud CSA STAR certification readiness assessment.

Lead for System classification/re-classification of business applications to determine
i. If the application is internet facing or not
ii. whether the application is processing/storing/transmitting financial data,
iii. Intellectual property,
iv. export control regulations,
v. source code repository usage based on secure coding standards
Thus leading to tag an application as SOx / Critical IP application and help trigger ISO27001 recommended downstream activities based on type of application.

Annual & quarterly IT Segregation of Duties (SoD) sustainment reviews for SOx applications.

IT SoD annual implementation review for Critical IP applications.

Internal Lead Auditor for ISO9001:2008 and ISO20000:1-2011 standards.

Facilitation of External audit (surveillance, re-certifications) for the above standards.

Monthly Operational health assessment audit for multiple projects catering IT Infrastructure services to clients spread across globe.

Preparing and sharing Management dashboards to Senior management.

Induction training to people joining the Organization.

Centralized help desk providing 1.5 level of technical support for infrastructure issues (Network, DB, Storage, Servers, IAM, SAP, etc.) across the globe.

Priority determination for Incidents based on impact assessment to the business

Driving high priority Incidents (Sev1 & Sev2) to prompt resolution by liaising with multiple Enterprise Service Providers.

Ensuring SLA & OLA is met as predetermined.

Customer support representative for UK based telecommunication company "British Telecom".

Resolving billing queries, dispute resolution, Up-selling broadband connections, etc, .