Team Lead
Accenture Solutions Pvt Ltd
Total years of experience :10 years, 4 Months
• Leading 12-member crew to support 5000+ users globally in Citrix/Server Environment.
• Leading team to handle 7+ NetScaler’s(MPX8005), 500+ AWS/Azure Servers, 4+ Citrix 4.5/6.5/7.5 Farms globally
• Edgesight 5.4 Server and Client deployed for XenApp resource management and report generation.
• Command center, Desktop Director, HDX Insight are Deployed in the Citrix environment to monitor the user performance, Network performance and resource utilization.
• Management and Troubleshooting for entire client Citrix Infrastructure.
• Installation, configuring and Troubleshooting of Citrix XenApp 4.5 and 6.5 with windows server 2003 and 2008 R2. XenApp web service/PNA service management and troubleshooting, farm creation, configuration, Management and Troubleshooting, Access management console Application creation, publishing, server allocation, user/profile/Printer management, zone creation
• AD user/OU/group/profile Management and Troubleshooting, RODC management, DNS management and DHCP scope creation/IP Allocation/Reservation.
• Group policy Creation, management, Troubleshooting and Administration.
• Citrix XenApp and Xen Server Management and Troubleshooting for entire client Infrastructure.
• HP Enclosure (c7000), HP Blade and Rack Server Management, configuration and Troubleshooting. HP Enclosure/Blade server firmware updates management and Troubleshooting. HP ILO (2&3) Remote server Management
• Installation, configuring and Troubleshooting of Citrix Xenapp 5.0/6.0 with windows server 2008. Xenapp web service/PNA service management and troubleshooting, farm creation, configuration, Management and Troubleshooting, Access management console Application creation, publishing, server allocation, user/profile/Printer management, zone creation
• Managing and Troubleshooting Citrix Xenserver 5.6/Hyper-V installation, VM Creation, resource allocation, Template creation, configuration and Troubleshooting.
• AD user/OU/group/profile Management and Troubleshooting, RODC management, DNS management and DHCP scope creation/IP Allocation/Reservation.
• Group policy Creation, management, Troubleshooting and Administration.
• Managing and Troubleshooting SQL Server 2005 Cluster, Disk Allocation, Database creation, Backup and Restoration. Also have knowledge in Basic Administration of SQL Database.
• Managing and Troubleshooting File Server Cluster, Disk allocation for DFS, file Access management/File resource management/ user Quota Management.
• Windows Deployment Services image creation/configuration/Troubleshooting for Windows 7/Vista/2008/R2 Server. Customized application creation/Task sequence modification /updating drivers/offline patch update for Windows Sever 2008/Vista/7 images.
• Managing and Troubleshooting of 6 Models (IBM, Dell 170L, Gx-520, and Lenovo M57e) Desktops.
• Installation, Technical and troubleshooting support for Windows Family OS (2000, 2003 & 2008 Server and Xp, Vista & Windows 7)
• Providing Support for VMware GSX Server (1.0 & 2.0), Workstation (5.5, 6.0 & 6.5, 7.0) and VMPlayer (2.0 & 3.0). Tech Support for Configuration and Troubleshooting of Guest OS (Windows Family & Linux) and management.
• Windows 2008 with Hyper-V, Virtual Pc (2004 & 2007) Installation and Giving Support for Guest OS (Windows and Linux flavors).
• AD user profile Management, OU creation and configuration Maintaining DHCP scope and IP Reservation, coordinating with network team to creating new DHCP Scope for real-time, test and isolated network Environment.
• File sharing and Security access management for Windows XP, Vista, 7 and 2003 server.
• Using Windows Deployment Service to Deploying Windows XP, Vista and 7. Image capturing, customization of Images, pushing images and customized application package creation.
Working as a Residential Engineer for Desktop Support. Responsible for Maintaining 300+ Desktops (windows XP & 2000) and SEVEN Servers in FARIDA GROUP OF COMPANY, CHENNAI.
• Giving Technical support to the client on Windows 2K /2K3 and desktops for design implementing and supporting LAN and WAN networks.
• Maintained the availability of company servers, computer systems including, workstations, laptops, printers and multimedia equipment.
• Maintained desktop and server security Issues and applied appropriate security patches and upgrades.
• Creating users, groups and setting file and directory permissions.
• Configuring and troubleshooting emails in Outlook and Outlook Express.
• Installing and Configuring TCP/IP, DNS, DHCP and Gateway features
• Local, Network Printer installation and basic troubleshooting.
• Anti-Virus Checking, Anti-Virus Removal and patches updates checking through Web console and monitor threads logs and performance checking.
• Responsible for troubleshooting all end user problems, to include problems with end - user applications, operating systems, hardware, network cards and cables, network printers, hubs, Swatches, and Internet access.
• OS Installation (Windows Xp/Vista/2003 & Linux)
• System Assembling and Hardware Troubleshooting.
• Software Installation and Troubleshooting.
• Email Configuration and Troubleshooting
• Virus Checking, Anti-Virus Installation and Maintaining.
• LAN Installation and Maintain the Network.
• Windows 2K /XP Troubleshooting
Jayaraj Annapackiam CSI College of Engineering, Anna University, Nazareth
STATE BOARD, Karapettai Nadar Higher Secondary School, Thoothukudi- 628001. Percentage of marks: 79.08% +2 Standard
STATE BOARD, Karapettai Nadar Higher Secondary School, Thoothukudi-628001. X standard