KARUNA SINGH

Managing and handling Import Collections, Export Collections and Import Correspondence
transactions.
Handling the responsibility of AML, KYC, Sanctions check & Reputational check on complete
documents before processing.
Working on 09 hours of SLA and making sure of 100% SLAs and having a good knowledge of URC
522.
Supervising as a mock checker of Import Collections and providing process improvement ideas to
improve the process efficiency.
Maintaining the Quality Analysis report sent by the Quality Assurance Team.
Processing transactions in accordance to the approved process and procedures, international
regulations and within pre- agreed service levels with speed and accuracy. Handling Day to day query resolution, with upward escalation of more complex queries to the
management team.
Ensure that all activities and duties are carried out in full compliance with regulatory
requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and
Policy Standards.
Genpact, City

Key Deliverables
Processed the accounts of Australian Bank - Westpac Institutional Bank.
Worked on Australian Dollar dealing - Depositing of money into different funds after proper
checking of details.
Verified all the Assists and Incorrect Assists done by team members.
Managed the SLAs of the process and took out reports; Login reports, Incoming Volume reports,
Work in Progress reports and Time on system reports.
Attended Trainings from various Australian clients through Video Conferencing and then trained
my other team members for the same.
Processed all the rework transactions, accounts for all Margin Landing clients, new applications,
deposits and amendments for pension, and GIP and RP accounts.
Provided process training to sub-ordinates and new joiners and mentored them as and when
required.
Helped out the employees with any IT problems by raising IT tickets on call or through e-mails

Efficient in processing transactions in
accordance to approved process and procedures, international regulations and within pre- agreed
service levels and with speed and accuracy. Rewarded with the Bronze Award three times for best
monthly performance in 2011 and awarded for the best performance in the Year End Contest
consecutively for two years; 2010 and 2011.Completed Training in E-Mail Writing Skills, Presentation
Skills, Lean & Six Sigma Training, Compliance Training, Data Privacy Training, and Speaking Skills with
Genpact, City. Successfully completed Bachelor of Commerce (B.com) from Sambalpur University,
Orissa in 2008

Export Collections, Process Improvements, Quality Analysis, Reporting and Documentation and
Training